Inside Sales Engineer - Fire Commercial

Johnson Controls; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering solutions company based in Dubai is looking for an Inside Sales Team Engineer. In this role, you will support UAE customers with Fire detection systems, manage technical inquiries, and prepare quick quotes. Candidates should have a Bachelor's degree in mechanical or electrical engineering and at least 3 years of experience in service sales related to Fire detection and emergency lighting systems. Strong technical knowledge and customer-oriented skills are essential.

Qualifications

• Minimum 3 years in Service Sales or estimation in Fire detection systems.
• Strong knowledge of Fire pumps, Emergency lighting, and Fire Protection systems.
• Experience in preparing quick quotes and securing orders.

Responsibilities

• Serve as key contact for clients and provide technical advice.
• Handle Fire Commercial inquiries and maintain customer relationships.
• Prepare quotations and follow up on outstanding proposals.

Skills

Technical knowledge of Fire detection systems

Service Sales experience

Negotiation skills

Proficiency in MS Excel

Customer-oriented attitude

Education

Bachelor's degree in mechanical/electrical engineering or equivalent

Tools

Salesforce CRM

CPQ tools

MS Word

Job description

What you will do

Inside Sales Team Engineer is the key role reporting to Inside Sales Lead. The Inside Sales Engineer- Fire Commercial will be based in Dubai and support the UAE customers by identifying the requirements from Field Operations Phone/ Email interaction with the customer and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio.

The ISS collaborates with Outside Sales Field Operations Customer representatives and technical services resources to ensure proposals include technical solutions that accurately address customer needs adhering to JCIs standards and specifications.

How you will do it

As an IS Engineer you will be the key point of contact for clients for answering queries and providing basic technical advice and solutions on our JCI service/ third-party products introductions and modifications.

You will handle Fire Commercial inquiries follow up with the customers build and maintains good relationships through at all levels and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention.

Key aspects of the Inside Sales-Aftermarket Labor & Material role are Quote & Sell:

• Review the service/ PPM/ call out reports from AMC sites
• Create Quick quotes through Word/ CPQ / pricing tools / Service selection tool
• Partner with local Field operation/ Sales team for
  • Onsite asset counts/site details
  • Review and understand the PPM Reports and MRF for labor and material jobs
  • Guidance on pricing
  • Upsell opportunities
• Review for proposal prior to customer submission
• Review & getting DOA approval of Order Receipt
• Outbound regular calling/ Email for follow up & secure the LPO.
• Capture & update all actions start from creating opportunity to close the deal in SFDC
• Regular Call/e-mail customers with outstanding / soon to expire proposals

You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR). You will prepare frequent reports by collecting analyzing and summarizing quotation information vs success ratio market application trends

You are a natural self-starter problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude.

You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

What we look for

Required

• Bachelors degree in mechanical/electrical engineering or equivalent
• 3 Years minimum experience in Service Sales/estimation in Fire detection Fire suppression & Emergency lighting system
• Strong technical knowledge of Fire detection Fire pumps and Central battery & Emergency lighting system and Fire Protection (water Based systems)/Gas Suppression/Foam / special hazard protection Experience in reviewing service PPM reports
• Experience in preparing costing in MS excel/ CPQ.
• Prepare quick quotes in MS Word & CPQ tool (5-10 Proposals in a day) & Securing orders.
• Coordinating with/ Front line sales team.
• Identify the backlog of unsold opportunities & Outbound Email/ calling for follow up
• Negotiation undertaken with client & book the order in ERP system.
• Demonstrated ability to influence account decision makers at key levels
• Experience working with a Sales force CRM database