Inside Sales & Customer Service Executive

Gulftainer; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

A prominent logistics provider in Sharjah is seeking an Inside Sales Support Specialist to provide structured support for the RoRo and Breakbulk sales teams. The role involves managing RFQs, preparing pricing proposals, and ensuring effective customer communication. Ideal candidates should have 2-3 years of experience in inside sales or customer service within freight forwarding, along with strong skills in communication and organization.

Qualifications

• 2-3 years of inside sales or customer service experience in logistics.
• Experience with RoRo and Breakbulk operations is an advantage.
• Strong skills in communication, accuracy, and organisation.

Responsibilities

• Handle incoming RFQs and prepare quotations accurately.
• Act as a primary contact point for customers on documentation and operations.
• Update CRM with RFQs, leads, and customer interactions.

Skills

Inside sales experience

Customer service skills

Communication skills

Organisational skills

Fluency in English

Fluency in Arabic

Fluency in Hindi/Urdu

Tools

Microsoft Office

CRM tools

Job description

Summary:

Provide structured inside sales support for the RoRo and Breakbulk Sales Teams by managing RFQs, quotations, pricing coordination, documentation flow, and customer communication. Ensure fast and accurate response to customer inquiries and maintain clear internal coordination for smooth execution. Strengthen conversion ratios through reliable, proactive support.

Duties and Responsibilities:

Inside Sales & Pricing Support

• Handle all incoming RFQs for RoRo, Breakbulk, and Project Cargo with timely and accurate pricing.
• Prepare quotations, proposals, service sheets, and pricing structures aligned with GT margins and commercial governance.
• Coordinate with pricing, operations, customer service, and terminals for accurate cost components and solutions.
• Support sales executives in preparing customer presentations, visit decks, and product materials.

Customer Communication & Coordination

• Act as the primary contact point for customers on quotations, booking queries, schedules, documentation, and operations status.
• Maintain clear communication with customers on cut-off times, vessel schedules, BL instructions, and operational updates.
• Provide a smooth handover to operations with complete and accurate shipment information.

Pipeline, CRM & Reporting

• Update all RFQs, leads, quotations, and customer interactions in the CRM with 100% accuracy.
• Track conversion ratios and provide weekly performance and activity reports.
• Follow up on open quotes, delayed decisions, and pending documents.

Market Awareness & Product Knowledge

• Stay informed about RoRo and Breakbulk routes, marine charges, free-time rules, competitor offerings, and port structures.
• Support the sales team with simple competitor and market intelligence as required.

Internal Collaboration

• Engage closely with GTMS operations, terminals, marketing, documentation, customer service, and finance teams.
• Assist with KYC completion, compliance checks, and credit-related documentation for new customers.

Industry Engagement Support

• Assist with preparation for GT participation in exhibitions, heavy lift events, auto logistics shows, and networking platforms.

Qualifications:

• 2 - 3 years of inside sales or customer service experience within freight forwarding/logistics focused on RORO & Breakbulk / Project Cargos.
• Experience in Breakbulk, RoRo, or MPP operations is an advantage.
• Strong communication, accuracy, and organisational skills.
• Skilled in Microsoft Office, CRM tools, and structured reporting.
• Fluent in English, Arabic, and Hindi/Urdu/other languages desired.