Inquiries Specialist

Nathan HR Human Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate company in Dubai seeks an Inquiries Specialist to manage customer queries regarding properties. The ideal candidate will ensure timely responses and provide accurate information, while coordinating with internal teams for optimal customer service. Strong communication and attention to detail are imperative. This role offers an opportunity to work closely with marketing and sales teams, ensuring high customer satisfaction and maintaining professional interactions.

Qualifications

• Proficient in handling inquiries via phone, email, and messaging platforms.
• Ability to maintain detailed records in CRM systems.
• Strong coordination skills with internal teams.

Responsibilities

• Handle and respond to customer inquiries via multiple platforms.
• Provide accurate information on properties and pricing.
• Follow up with leads and maintain detailed records.

Skills

Strong communication skills

Attention to detail

Customer service orientation

Tools

CRM systems

Job description

Position: Inquiries Specialist
Industry: Real Estate

Role Overview

The Inquiries Specialist will be responsible for handling all incoming customer queries related to properties, ensuring timely responses, accurate information, and exceptional customer service. The role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams.

Key Responsibilities

• Handle and respond to customer inquiries via phone, email, WhatsApp, and online platforms.

• Provide accurate information on available properties, pricing, availability, and project details.

• Follow up with leads promptly and maintain detailed records in CRM systems.

• Coordinate with sales agents to schedule property viewings and share customer requirements.

• Maintain professional and timely communication with potential buyers and tenants.

• Ensure customer satisfaction by resolving queries and providing excellent service.

• Track daily inquiries and prepare reports for management review.

• Stay updated on property listings, market trends, and company inventory.

• Work closely with marketing and sales teams to streamline inquiry handling.