Inflight Service Design & Implementation Lead

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company seeks a Manager Service Design & Implementation to oversee inflight service projects. The role requires managing service procedures, analyzing performance data, and collaborating with various stakeholders to enhance customer experience and operational standards. Qualifications include a Bachelor’s degree and relevant industry experience with a flying license. This position offers an opportunity to drive substantial improvements in service quality and efficiency.

Qualifications

• 5+ years experience in a relevant field, preferably in an inflight service & hospitality environment.
• Essential: Flying license and 8 years as a Cabin Senior or Manager.

Responsibilities

• Manage end-to-end service development projects.
• Develop and refine inflight services and delivery procedures.
• Analyze trend data and monitor product performance.
• Lead service and product development working groups.
• Partner with stakeholders to ensure standards are met.

Skills

Service design

Operational feasibility

Project management

Data analysis

Cabin crew training

Education

Bachelor’s degree in Business, Hospitality, Hotel Management, or Information Technology

Job description

A leading airline company seeks a Manager Service Design & Implementation to oversee inflight service projects. The role requires managing service procedures, analyzing performance data, and collaborating with various stakeholders to enhance customer experience and operational standards. Qualifications include a Bachelor’s degree and relevant industry experience with a flying license. This position offers an opportunity to drive substantial improvements in service quality and efficiency.