In Room Dining & Club Manager-Six Senses The Palm Dubai

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking an In Room Dining & Club Manager to oversee the department's operations. You will ensure exceptional guest experiences, manage product offerings, and maintain service standards in line with brand expectations. The ideal candidate should hold a Bachelor's degree in Hospitality or related field alongside over three years of experience in a similar role within luxury hotels. Advanced skills in MS Office and experience with hotel systems like OPERA and MICROS are essential for this position. The job offers opportunities for professional growth in a renowned hotel environment.

Qualifications

• More than three years’ experience in a similar luxury hotel operational role.
• Proven results in a luxury hotel setting.
• Knowledge of Food and Beverage operations and standards.

Responsibilities

• Oversee efficient operation of the In Room Dining and Club department.
• Develop productive goals and guidelines with the Food and Beverage Manager.
• Ensure compliance with LQA standards and guest service excellence.

Skills

Advanced MS Office (Word, Excel, PowerPoint, Outlook)

Familiarity with OPERA and MICROS hotel systems

Fluent in English

Education

Bachelor’s degree in Hospitality, Hotel or Business Management

Tools

OPERA

MICROS

Job description

In Room Dining & Club Manager - Six Senses The Palm Dubai

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

As In Room Dining & Club Manager, I will assume full responsibility for the efficient operation of the resort's club and In Room Dining department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Food and Beverage Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will support an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• Keeping abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the resort's Food and Beverage experience.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards.
• Responsible for an exceptional guest experience service in IRD & Club areas.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting department and guests’ orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Be responsible and ensure that IRD amenities, menus and wine lists will remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Thorough knowledge of all facilities and services offered by the property.
• Support updating guest history profile.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the department.
• Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Qualifications

To execute the position of In Room Dining & Club Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than three years’ experience in a similar luxury hotel operational role.

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including OPERA and MICROS platforms and have knowledge on property and policies on Food and Beverage and policies on discounts/food promotion etc. I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a In Room Dining & Club Manager at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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