Implementation Manager

DHL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics leader is seeking an energetic Implementation Manager to join the Operations Excellence Team in Dubai. The role involves managing a team, overseeing supply chain project implementations, and ensuring effective communication with stakeholders. Candidates should have a strong background in supply chain operations and project management, with excellent leadership and negotiation skills. A degree in a relevant field is desirable. This position offers a dynamic environment focused on innovation and collaboration.

Qualifications

• Deep understanding of supply chain operations and processes.
• Proven track record in managing and executing supply chain projects.
• Excellent leadership and negotiation abilities.

Responsibilities

• Manage a team overseeing their performance and training.
• Support sales and negotiations during project delivery.
• Provide feedback on implementation budgets and optimizations.
• Promote adoption of new technologies in operations.

Skills

Supply chain operations

Project management

Leadership

Negotiation

Communication

Education

Degree in Supply Chain, Operations, or Engineering

Tools

DePICT PM101

PMP/IPMA/Prince2 certification

Job description

DHL Supply Chain is the world's largest contract logistics specialist, offering customized logistics solutions based on globally standardized warehousing, transportation, and integrated services components. It’s an exciting time to join us as there are lots of big developments happening in the logistics industry. Globalization, digitalization, and e-commerce are all shaping the way we work. We even have picking robots in our warehouses to help us do our jobs!

It’s about everyone working together and the sense of belonging, teamwork and collaboration that you will experience from day one. It’s also about our quest to consistently deliver excellence, so we’re always developing to make sure we remain the number one logistics company and a great place to work.

Connecting People. Improving Lives.

Currently, we are looking for a passionate and energetic Implementation Manager to be based in the Operations Excellence Team.

Job Responsibilities

• Managing a team overseeing their performance, training, and career development to ensure strong delivery capability.
• Actively supports Solution Design and Business Development during sales, tenders, and negotiations to represent Project Delivery interests.
• Provides expert feedback on implementation budgets, processes, technologies, and specifications to optimize proposed solutions.
• Promotes early adoption of new technologies and works with innovation teams to enhance business offerings.
• Drives inclusion and implementation of OMS standards throughout the project lifecycle for effective start-up operations.
• Reviews and signs off key project documents (COO, IT COS) and supports Project Managers during peer reviews and BCA approvals.
• Actively supports all project phases (Define, Plan, Implement, Control, Transition), taking full ownership of the later implementation and transition stages.
• Designs and leads UAT, CRP/DILO, Transition, Cut-Over, and Hypercare plans to ensure readiness and smooth go-live execution.
• Issue and risk resolution, conducts pre-go-live audits, and ensures performance against KPIs during start-up and ramp-up phases.
• Contributes to site development planning post-implementation and maintains strong, transparent communication with all stakeholders.

Requirements

• Deep understanding of supply chain operations and processes.
• Proven track record in managing and executing supply chain projects.
• Previous experience leading supply chain sites is essential.
• Proficient in DePICT project management and ACT change management methodologies.
• Understanding of O2D (Opportunity to Delivery) processes and familiarity with DMAIC improvement methodology (desirable).
• Experience working with UAE-based stakeholders preferred.
• Strong grasp of operational, business, and financial management principles.
• Excellent leadership, negotiation, influencing, and communication abilities.
• Comfortable working in virtual and matrix environments.
• Degree in Supply Chain, Operations, or Engineering (desirable), plus DePICT PM101 and optionally PMP/IPMA/Prince2 certification.