ICQA Escalation Specialist: Inventory Impact

Amazon; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading global e-commerce company is seeking an Escalation Specialist for Inventory Control and Quality Assurance in Abu Dhabi. This role acts as a link between customer service and operations, addressing issues and analyzing performance data. The ideal candidate is flexible with work hours, has experience with Microsoft Office, and is capable of physical tasks. Join a team dedicated to delivering exceptional customer service and driving operational efficiency.

Qualifications

• 1 year of experience with Microsoft Office products.
• Ability to lift up to 49 pounds and stand during shifts lasting up to 12 hours.
• Experience in Amazon Floor Monitoring preferred.

Responsibilities

• Act as a link between Customer Service and ICQA.
• Support Customer Service requests and issues.
• Conduct research and generate analytical reports.

Skills

Microsoft Office products

Problem-solving

Data analysis

Education

High school or equivalent

Job description

A leading global e-commerce company is seeking an Escalation Specialist for Inventory Control and Quality Assurance in Abu Dhabi. This role acts as a link between customer service and operations, addressing issues and analyzing performance data. The ideal candidate is flexible with work hours, has experience with Microsoft Office, and is capable of physical tasks. Join a team dedicated to delivering exceptional customer service and driving operational efficiency.