I2C Collection & Dispute Mgmt Team Lead

Johnson & Johnson Innovative Medicine; Dubai; Hybrid; AED 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Johnson & Johnson in Dubai is seeking an I2C Collections & Dispute Mgmt Team Lead to manage end-to-end collections and dispute resolution within the Invoice to Cash process. You will drive cash flow, optimize DSO, and lead dispute resolution for high‑value accounts.

The role requires 4–6 years of experience in I2C, fluency in English, and ERP/SAP proficiency. A bachelor’s degree is required; CPA/CMA/MBA preferred. Hybrid work model in the UAE is offered.

Qualifications

• A bachelor’s level degree or equivalent is required; CPA, CMA, MBA or other financial certifications are preferred.
• 4–6 years of relevant work experience.
• Strong customer engagement, negotiation and communication skills; ability to lead end-to-end collections and dispute management.

Responsibilities

• Own end-to-end collections and accounts receivable management for a portfolio of high‑value accounts, including proactive engagement and dispute resolution.
• Lead and oversee dispute lifecycle for complex or escalated cases, providing SME guidance.
• Collaborate with Customer Service, Sales, Supply Chain and Finance to drive end-to-end I2C effectiveness.
• Monitor KPIs against SLAs, perform AR forecasting and root-cause analysis to mitigate risk.
• Provide guidance and leadership in Sales Order releasing activities within defined authority.

Skills

English fluency

Negotiation

Communication

Analytical thinking

Education

Bachelor's degree in accounting/finance

Tools

SAP

ERP

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Dubai, United Arab Emirates

Job Description:

DePuy Synthes is recruiting for a I2C Collection & Dispute Mgmt Team Lead ,locatedin Dubai, UAE.

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITCCollections & Dispute ManagementTeam Lead-is responsible formanaging and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets.

Key Responsibilities:

Collections & Accounts Receivable Management

• Own strategic management of customer collections and open receivables for complex andhigh‑valueaccounts through proactiveengagement, negotiation, and advanced dispute resolution techniques.

• Influence and drive desired customer payment behavior tooptimizecash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.

• Lead performance management of collection KPIs against Service Level Agreements (SLAs),identifyinggaps and driving corrective actions.

• Perform advanced AR forecasting, trend analysis, and root cause analysis toanticipaterisks and enable proactive portfolio management.

• Providesenior‑leveloversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks asappropriate.

Dispute Management

• Ownend‑to‑enddispute lifecycle for a portfolio of strategically important,high‑risk, orhigh‑revenuecustomer accounts, from investigation through resolution and financial posting.

• Act as a Senior Subject Matter Expert (SME) for complex,non‑standard, or escalated disputes,leveragingdeep functional and business knowledge.

• Manage and overseenon‑disputedcredits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, andtimelyresolution.

• Provideexpert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.

• Participate in or leadcustomer‑facingnegotiations to resolve disputes, protect revenue, and strengthenlong‑termcustomer relationships.

• Proactivelyidentify, prioritize, and execute process improvement opportunities,leverageavailable technology and tools, and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

• Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to driveend‑to‑endI2C effectiveness.

• Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.

• Influencecross‑functionaldecision making by providing insights, recommendations, and risk assessments.

• Support leadership through advanced analysis,executive‑readyreporting, andhigh‑impactspecial projects asrequired.

Qualifications:

Education:

• A minimum of a bachelor’s level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.

• CPA, CMA,MBAand/or other financial certificationsispreferred

Experience and Skills Required:

• 4-6years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.

• Strong customerengagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Capable of shaping and defining solutions and strategies for customer portfolios

• Advanced Negotiation and communication skills

• Able to support and prepare foundational analysis for evidence-based decision making.

• Present results and strategies to senior leadership.

• Change ManagementSkills preferred

Required Knowledge, Skills, and Abilities:

• Fluent inEnglishfor communication, for both oral and written

• Technologyproficiencyin Microsoft Office and ERP

• Strong collaboration,influencing,changeand communication skills withstrategicmindset.

Preferred Knowledge,Skillsand Abilities:

• Knowledge of SAP systems

• Foreignlanguagecapability is a plus

• Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

• Digital/ intelligent automation capabilities.

• Foreignlanguagecapability is a plus

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany, operating as DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Johnson & JohnsonisEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal,stateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnsoniscommitted to providing an interview process that isinclusiveofour applicants’ needs. If you are an individual with a disability and would like to requestan accommodation, external applicants please contact us via[https://www.jnj.com/contact-us/careers](https://urldefense.com/v3/ https:/www.jnj.com/contact-us/careers ;!!KynuNviudA!ACr8Oy9sWWIT-vFDoGWUroUuWcZaHwMCVbD5NIwcbAjqP1HQs7MTFE9rTTp3GhIZ94w8NPBi-PDDOBEmqVBL$), internal employees contactAskGSto be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Budget Management, Cash Flow Management, Collaboration, Collections, Communication, Critical Thinking, Financial Analysis, Financial Competence, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Proactive Behavior, Problem Solving