Hybrid IT Support Analyst – Cloud, VDI & Security

Hireroo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading brokerage firm in Dubai seeks a proactive Technology Support Analyst to strengthen their operation department. The role involves providing IT support, managing cloud infrastructure, and overseeing VDI environments. Ideal candidates have strong knowledge in Microsoft 365, Active Directory, and VoIP systems, with excellent problem-solving skills. Join a dynamic team with opportunities for career growth in a hybrid work model.

Benefits

Hybrid working model

Registration following UAE law

Career development opportunities

Qualifications

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues.
• Administer and maintain cloud-based servers, ensuring uptime and data integrity.
• Manage Virtual Desktop Infrastructure (VDI) environments.
• Administer user accounts and access controls across Microsoft 365 applications.
• Configure and support VoIP phone systems.

Skills

IT support experience

Microsoft 365 knowledge

Active Directory management

Cloud infrastructure administration

VDI technologies

VoIP systems experience

CRM platforms knowledge

Problem-solving skills

Communication skills

Education

Relevant IT certifications (CompTIA A+, Microsoft Certified, ITIL)

Job description

A leading brokerage firm in Dubai seeks a proactive Technology Support Analyst to strengthen their operation department. The role involves providing IT support, managing cloud infrastructure, and overseeing VDI environments. Ideal candidates have strong knowledge in Microsoft 365, Active Directory, and VoIP systems, with excellent problem-solving skills. Join a dynamic team with opportunities for career growth in a hybrid work model.