Human Resources and Pension Specialist

Zayed University; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious educational institution in Dubai is seeking an HR & Pension Specialist to manage pension records and ensure compliance with regulations. You will assist employees with pension-related queries and be involved in preparing reports and applications related to pension plans. Ideal candidates have a bachelor's degree in HR and strong communication skills in both Arabic and English. This role offers a competitive benefits package, plus the chance to work in a dynamic educational environment.

Benefits

Competitive salaries

Cash housing

Annual vacation airline tickets

Educational subsidies for children

Healthcare for employee and family

Qualifications

• Minimum of 4 years of experience in HR or related roles.
• Ability to communicate effectively with stakeholders.
• Maintain high confidentiality while dealing with employee information.

Responsibilities

• Manage and maintain pension records for UAE national employees.
• Prepare applications for the General Pension and Social Security Authority.
• Oversee the probation review process for employees.
• Prepare quarterly and annual reports for pension plan participants.

Skills

Fluency in Arabic

Fluency in English

Exceptional written communication

Exceptional verbal communication

Ability to multitask

Education

Bachelor's degree in human resources or related field

Job description

The Opportunity

The HR & Pension Specialist is responsible for managing and maintaining accurate pension records for UAE national employees ensuring compliance with federal regulations. This role administers pension‑related processes including General Pension and Social Security Authority applications and oversees the probation review process for employees. The Specialist provides expert support to employees addressing queries related to pension plans and liaising with relevant authorities to resolve issues. Additionally the role tracks contributions, prepares reports and ensures the university is aligned with evolving pension laws and policies.

The Responsibilities

• Administer and maintain detailed records for all UAE national pension participants including eligibility status, contributions, benefit changes, salary levels and enrollment information ensuring full compliance with regulations.
• Prepare and follow up on the applications of the General Pension and Social Security Authority for UAE National employees in accordance with the Federal Law regarding the service or the payment of financial dues at the end of service.
• Ensure that records are up‑to‑date and accurate including registration processing, salary changes, terminations, retirements and beneficiary updates ensuring minimal errors.
• Track and document pension contributions for employers. Ensure accurate and timely data entry of pension contributions in the system reconciling discrepancies when necessary.
• Oversee the probation review for employees including notifying and coordinating with line managers to ensure timely reviews. Ensure the completion of probation documentation and issue probation completion letters to employees maintaining accurate records throughout.
• Prepare and analyze quarterly and annual reports for pension plan participants. Track key metrics that support providing insights for improvements.
• Organize informational sessions or workshops for employees promoting awareness and understanding of the pension and benefits offerings.
• Ensure compliance with regulations and stay updated on changes in pension‑related laws and incorporate those changes as applicable.
• Act as liaison between the employee, the pension authority and University as required to actively seek resolution to issues. Communicate changes related to the pension or legations to employees and the University leadership.
• Keep a complete and organized record of pension‑related activities providing timely access to necessary documentation for audits, reports or requests.
• Administer the Federal Government Approval (FGA) Requests for new hires and internal changes including the systems. Serve as the primary point of contact for all matters concerning security clearance procedures and required documentation for processing.
• Track changes in security clearance procedures ensuring that the HR team is promptly informed and fully briefed on any procedural updates or requirements.
• Maintain accurate and up‑to‑date records and tracking systems for all security clearance applications ensuring efficient processing and compliance with regulations.
• Prepare official correspondence to local police authorities for new hires requiring security clearances ensuring timely and accurate communication.
• Address employee queries regarding university and federal policies offering clear and informed advice. Provide ongoing support to employees navigating issues with pension ensuring effective problem resolution.
• Prepare Official Letters for various entities including banks, embassies, immigration consulates, police, etc. for the employees when required.
• Prepare letters, forms and other documents requested by employees to government ministries and organizations, consulates, embassies, banks, police departments, experience letters, benefits eligibility … etc.
• Issue Payment Requisitions for HR such as moving, service, medical, escort, leave, ADNIC, etc.
• Handle HR petty cash‑related HR services.
• Process all employees and their families visas, new/renewal.

Degree of Independence / Complexity of Environment

• Ability to communicate effectively with stakeholders regarding regulations and processes, gather information and propose solutions.
• Ability to multitask, meet deadlines and achieve deliverables.
• Sound judgement and ability to apply ZU Policies/Procedures.
• Maintain high confidentiality while dealing with employee information.

The Requirements

Must possess a minimum of a bachelor’s degree in human resources or related field from an accredited institution, 4 years experience and/or an equivalent combination of education, skill or experience.

Other Essential Requirements

Exceptional written and verbal communication. Ability to travel between Abu Dhabi and Dubai.

Desired or Preferred Requirements

• Fluency in Arabic and English.
• Experience working in the academic environment.

The Benefits

The University’s benefits package is highly attractive with competitive salaries, free of tax in the U.A.E., cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.

To Apply

In addition to completing the online application form attach a cover letter, a current CV and the names and contact details of three professional references. While we appreciate all applications you will be contacted only if selected for an interview.

Required Experience

Unclear Seniority