HR / ER Officer

National Ambulance UAE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading emergency medical service provider in Abu Dhabi is seeking an experienced HR professional to manage onboarding, employee relations, and HR compliance. The ideal candidate will have a Bachelor's degree in Human Resources or related field, with at least 3 years of HR experience. A strong understanding of UAE labor laws and excellent communication skills in both English and Arabic are essential. This role offers an opportunity to oversee critical HR functions in a dynamic environment.

Qualifications

• Minimum of 3 years of experience in Human Resources roles.
• In-depth knowledge of UAE Labor Law and HR best practices.
• High attention to detail with strong organizational skills.

Responsibilities

• Manage end-to-end onboarding and induction processes.
• Oversee medical insurance administration including renewals and compliance.
• Handle employee relations and compliance with labor laws.

Skills

Interpersonal skills

Analytical skills

Communication skills (English and Arabic)

Attention to detail

Problem-solving skills

Organizational skills

Time management skills

Team collaboration

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

HR Information Systems (HRIS)

Microsoft Excel

Job description

Key Responsibilities:

• Manage end-to-end onboarding and induction, including coordination of welcome packs, documentation, and delivery of organizational and departmental orientation sessions.
• Oversee probation and employee records management, liaising with department managers for performance assessments and ensuring accurate, compliant HR documentation and data security.
• Manage end-to-end medical insurance administration, including enrollments, renewals, deductions coordination, employee/insurer liaison, and accurate records in compliance with UAE regulations.
• Employment Contracts (New, Renewals, Promotions & Amendments), including preparation, renewals, promotions, amendments, approvals, record updates, and coordination with payroll/finance in compliance with UAE labor laws.
• Employee Relations and Compliance: including ER case handling, documentation, grievance and disciplinary processes, policy enforcement, and strict confidentiality in line with UAE labor law and company standards.
• HR policies and process reviews: including HR reporting and metrics, policy updates aligned with UAE labor law, HR Committee coordination, audit support, and continuous improvement initiatives while ensuring confidentiality and regulatory compliance.
• Demonstrated knowledge of general HR tasks and HR operations: Disciplinary Actions, Offboarding, Accreditations and Certifications Task – JCI, ISO, NCEMA Etc.
• Other Duties: Perform other duties or tasks as assigned by the Line Manager.

Qualifications and Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in Human Resources roles
• In-depth knowledge of UAE Labor Law and HR best practices.
• Strong understanding of HR policies, procedures, and compliance requirements.
• Excellent interpersonal and communication skills—both in English and Arabic (written and verbal)
• Ability to maintain confidentiality, professionalism, and discretion in all HR matters.
• Strong analytical, evaluation, and problem-solving skills.
• High attention to detail with strong organizational and time management abilities.
• Ability to work collaboratively in a team environment and manage multiple priorities efficiently.
• Proficiency in HR Information Systems (HRIS), Microsoft Excel, and database management.
• Accredited Human Resources certification (e.g., CIPD, SHRM, CHRP) is an advantage.