HR Analyst - Onboarding | Corporate Services

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment firm in Dubai is seeking an HR Analyst to provide operational support for onboarding processes. The role involves managing queries, advising on UAE labor law, and maintaining data integrity. Candidates should possess a degree in HR or a related field, along with 2-3 years of relevant experience and proficiency in SAP and ERP systems. Excellent communication skills are essential, with Arabic being a plus.

Qualifications

• 2-3 years of HR generalist experience in the UAE or GCC, with a focus on onboarding.
• Familiarity with helpdesk tools such as Salesforce.
• Experience in a fast-paced shared services environment.

Responsibilities

• Provide operational support for new hire processes.
• Advise on company policies and UAE labor law.
• Ensure data integrity through quality checks.

Skills

Problem-solving and troubleshooting skills

Excellent communication skills (Arabic as a plus)

Strong attention to detail

Education

Bachelor's degree or equivalent in HR, Business, Management, or Technology

Tools

SAP HR Module or similar ERP systems

Word

Excel

PowerPoint

Outlook

Job description

Overview Of The Role

The HR Analyst in Onboarding provides crucial operational support throughout the new hire onboarding process. This role is responsible for handling onboarding queries, coordinating with new joiners, and ensuring all necessary documentation complies with legal requirements. Success in this role is attributed to efficient communication with stakeholders across the MENA region and adherence to company policies. A key aspect of the role is to ensure data integrity and operational excellence, while continuously improving service delivery. The position does not oversee other staff but impacts the experience of new employees and maintains data confidentiality and integrity.

What You Will Do

• Provide operational support for new hire processes, including managing onboarding queries and coordinating communication with new joiners.
• Process necessary documents for government formalities and coordinate joining formalities such as hotel bookings, e-ticket issuance, and corporate induction.
• Advise on company policies and UAE labor law in collaboration with Line Managers, HR Business Partners, and other stakeholders across MENA countries.
• Ensure case management and resolution adheres to Service Level Agreements and meets turnaround time requirements.
• Foster customer focus and collaboration, gathering feedback through surveys and direct stakeholder feedback.
• Ensure data integrity through quality checks, maintaining confidentiality, and accurate SAP entries.
• Promote service excellence and teamwork through continuous improvement initiatives and effective information sharing.
• Maintain operational excellence by updating work in progress reports, ensuring timely escalations, tracker updates, and case closures.
• Stay updated on company policies and procedures, especially in relation to compliance with UAE labor laws.

Required Skills To Be Successful

• Problem-solving and troubleshooting skills.
• Excellent communication skills, with Arabic as a plus.
• Strong attention to detail.

What Qualifies You For The Role

• Bachelor's degree or equivalent in HR, Business, Management, or Technology.
• 2-3 years of HR generalist experience in the UAE or GCC, with a focus on onboarding.
• Proficiency in supporting SAP HR Module or similar ERP systems, and PC applications like Word, Excel, PowerPoint, and Outlook.
• Familiarity with helpdesk tools such as Salesforce and experience in a fast-paced shared services environment are advantageous.
• Knowledge of UAE Labor Law is essential.

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