HPE Digital Life Garage Customer Engagement Advisor

Hewlett Packard Enterprise; Dubai; Hybrid; AED 250,000 - 320,000; Full time

Job summary

A leading technology company seeks a Customer Engagement Advisor in Dubai. This hybrid role requires a strong background in marketing and aims to enhance customer experience across touchpoints. The ideal candidate will have over 7 years of marketing experience and an ability to lead cross-functional teams. Join a dynamic environment focused on customer loyalty and user engagement strategies.

Qualifications

• 7+ years marketing experience.
• Industry, sales, channel and/or project management experience a plus.

Responsibilities

• Define customer experience requirements across customer touchpoints.
• Apply and tailor customer experience design methods.
• Lead cross functional teams to design customer experience.
• Develop and implement customer experience metrics.
• Execute customer retention program.

Skills

Expert knowledge of marketing fundamentals

Excellent written/oral communications

Excellent interpersonal skills

Excellent negotiating skills

Ability to interface effectively with management

Education

BA or BS in Marketing or related field

MBA preferred

Job description

HPE Digital Life Garage Customer Engagement Advisor

HPE Digital Life Garage Customer Engagement Advisor This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description

Apply customer experience and loyalty research and measurement to design, deploy and manage the total customer experience for assigned segment/product/solutions. Lead customer experience design and definition through the strategic application of design methodologies, conducting user groups and identifying usability across customer lifecycle touch points, including customer relationship with company. Lead strategic alignment of organizations and resources to deliver designed customer experiences to market and maintain customer retention. Represent the voice of the customer and actively participates in direct customer interactions. Design, deliver and manage customer experiences within Customer Experience Centers.

Responsibilities

• Define customer experience requirements across customer touchpoints typically for a single product/solution category for a single business.
• Apply and tailor customer experience design methods to lead complex cross-functional and/or cross-business teams in the definition of customer experiences.
• Lead cross functional team, including non-company entities to design customer experience across the entire customer lifecycle, including the overall relationship.
• Lead horizontal teams to deliver experiences to the market.
• Develop and implement customer experience metrics.
• Design and manage customized customer experiences and briefings for the briefing center(s).
• Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s).
• Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship.
• Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center.
• Execute customer retention program and user groups.

Education and Experience Required

• BA or BS in Marketing or related field; MBA preferred.
• 7+ years marketing experience.
• Industry, sales, channel and/or project management experience a plus.

Knowledge and Skills

• Expert knowledge of marketing fundamentals, products/services/solution lifecycle and knowledge management.
• Experience in developing and driving consistent field adoption of industry/segment message.
• In-depth knowledge of industry and customer segments and demand generation program.
• Familiarity with and/or experience in partner management.
• Excellent written/oral communications and analytical skills.
• Excellent interpersonal skills; ability to build and manage virtual teams.
• Excellent negotiating skills.
• Ability to interface effectively with all levels of management and functional disciplines.
• Excellent influencing and consensus‑building skills.

Job Details

Job: Marketing

Job Level: Expert

Equal Employment Opportunity

HPE is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need.