Housing Concierge

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury resort in the UAE is seeking a Housing Concierge for staff housing to manage check-ins and ensure a pleasant living experience for employees. The ideal candidate should have a degree in hospitality management and at least three years of experience in customer service. This role emphasizes strong interpersonal and problem-solving skills, as well as the ability to maintain professionalism under pressure. Attractive salary and benefits offered.

Benefits

Attractive salary

Healthcare package

Paid leave

Life insurance

Qualifications

• Minimum three years of hands-on experience in guest relations and customer service.
• Fluency in English; additional languages are a plus.
• Ability to work independently and in teams.

Responsibilities

• Manage colleague check-ins and check-outs.
• Address employee concerns with professionalism.
• Conduct regular room inspections.

Skills

Customer service orientation

Interpersonal skills

Problem-solving

Organizational skills

Communication skills

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in Business Administration

Job description

Overview

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offers 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa, currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position: Wynn Al Marjan Island is currently seeking a Housing Concierge – Staff Housing to join the resort’s staff housing team.

Responsibilities

• Manage colleague check-ins and check-outs, handle rental room reservations, and ensure a seamless arrival and departure experience.
• Leverage Multimer systems for effective tracking of inventory and facility operations, while maintaining accuracy and administrative excellence.
• Assist with all colleague queries, including information about community facilities, local area guidance, and general support to enhance the living experience.
• Address employee concerns with patience, professionalism, and discretion, ensuring timely and effective resolutions.
• Conduct regular room inspections in accordance with established guidelines for both pre-arrivals and post-departures.
• Maintain courteous and professional communication at all times—whether via email, phone, or in person.
• Monitor and report on the cleanliness, maintenance, and overall condition of accommodation areas, ensuring high standards are consistently upheld.
• Respond effectively to changing schedules and operational needs, multitask efficiently, and remain composed in dynamic environments.
• Demonstrate strong interpersonal skills, inspire trust, and deliver personalized service that reflects Wynn’s values and commitment to excellence.
• Uphold the Wynn brand’s philosophy of service excellence, ensuring every colleague receives personalized support and care. Lead by example through professionalism and adherence to company values.
• Work closely with departments such as Housekeeping, Engineering, and Security to ensure smooth operations, including room readiness, room moves, and special requests.

About You

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum three years of hands-on experience in guest relations and customer service within the hospitality sector.
• Strong customer service orientation with a calm and positive approach to problem-solving.
• Strong interpersonal and communication skills with the ability to build trust and rapport.
• Proven ability to manage multiple tasks and adapt to shifting priorities.
• Excellent organizational and problem-solving skills.
• Ability to collaborate effectively with internal departments and external service providers.
• Commitment to delivering exceptional service and upholding Wynn’s brand values.
• Fluent in English (verbal and written); additional languages are a plus.
• Ability to work independently and as part of a team with minimal supervision.
• Flexibility to work various shifts, including day, swing, and overnight, based on operational needs.
• Ability to perform well under pressure in a fast-paced environment.
• Professional appearance and demeanor, with a high level of grooming and etiquette.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.