Housekeeping Supervisor

So!; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking a Housekeeping Supervisor to oversee daily housekeeping operations. Responsibilities include supervising staff, conducting inspections, and ensuring high standards of cleanliness. The ideal candidate should have supervisory experience in luxury hotels, strong leadership skills, and a commitment to exceptional service.

Benefits

Competitive salary

Development opportunities

Creative working environment

Qualifications

• Previous experience in a housekeeping supervisory or team leader role.
• Strong leadership and team management skills.
• Knowledge of housekeeping procedures and hygiene standards.
• Attention to detail and commitment to high-quality service.

Responsibilities

• Supervise daily activities of housekeeping staff.
• Conduct inspections of guest rooms and public areas.
• Provide training to housekeeping team members.
• Monitor stock levels of cleaning supplies and report shortages.
• Respond promptly to guest requests related to housekeeping.

Skills

Leadership

Interpersonal skills

Attention to detail

Organizational skills

Problem-solving

Multitasking

Fluency in English

Job description

Overview

Company Description
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description
As a Housekeeping Supervisor at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will oversee daily housekeeping operations to ensure the hotel’s guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and SO/ brand style. You will supervise housekeeping staff, monitor service quality, and support the Executive Housekeeper in maintaining operational efficiency.

Responsibilities

• Supervise and coordinate daily activities of housekeeping staff to ensure efficient and high-quality service.
• Conduct inspections of guest rooms, suites, and public areas to maintain cleanliness, order, and presentation standards.
• Provide guidance, training, and coaching to housekeeping team members to enhance performance and service quality.
• Assign daily tasks and manage workflow to ensure timely completion of housekeeping duties.
• Monitor stock levels of cleaning supplies, linen, and amenities, and report shortages for replenishment.
• Ensure proper handling, storage, and maintenance of equipment, linen, and guest supplies.
• Respond promptly to guest requests or complaints related to housekeeping, ensuring satisfactory resolution.
• Assist in preparing staff schedules, managing attendance, and monitoring productivity.
• Enforce adherence to health, safety, and hygiene standards, including proper use of cleaning chemicals and equipment.
• Maintain accurate records of inspections, incidents, and housekeeping reports.
• Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
• Uphold professional appearance, grooming, and SO/ brand standards at all times.

Qualifications

• Previous experience in a housekeeping supervisory or team leader role, preferably in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Excellent organizational, multitasking, and problem-solving abilities.
• Attention to detail and commitment to delivering high-quality service.
• Ability to inspect and evaluate housekeeping standards effectively.
• Professional appearance, confident demeanor, and alignment with SO/ brand identity.
• Fluency in English; additional languages are advantageous.
• Ability to work flexible hours, including weekends and holidays, as required.

Benefits / Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.