Housekeeping Supervisor

Mövenpick Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Mövenpick Hotels & Resorts is seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure the highest standards of cleanliness across guest rooms and public areas. You will oversee inspections, manage staff schedules, and respond to guest concerns to guarantee memorable stays.

The ideal candidate brings proven leadership in housekeeping, a service-oriented mindset, strong communication, and the ability to train and motivate a team to achieve operational excellence.

Qualifications

• Proven track record in housekeeping or hospitality leadership.
• Service-oriented mindset with commitment to guest satisfaction.
• Ability to train, motivate and develop team members.
• Experience with Opera or similar property management systems.

Responsibilities

• Lead day-to-day housekeeping operations to meet cleaning and maintenance standards with attention to detail.
• Oversee room inspections, quality checks, and inventory to ensure cleanliness and guest satisfaction.
• Schedule staff assignments and monitor productivity and adherence to procedures.
• Handle guest concerns about room conditions and cleanliness, with prompt corrective actions.
• Communicate priorities and special requests to housekeeping team daily to deliver excellence.

Skills

Leadership

Guest service oriented

Team management

Communication skills

Problem-solving

Attention to detail

Multitasking

Tools

Opera PMS

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.

Job Description

Housekeeping Supervisor

Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to ensuring guest rooms and common areas meet the highest standards from the moment guests arrive through to their departure.

What you will be doing:

• Lead and supervise the day-to-day housekeeping operations to ensure all cleaning and maintenance standards are consistently met with attention to detail
• Oversee room inspections, quality control checks, and inventory management to maintain exceptional cleanliness and guest satisfaction
• Schedule and coordinate housekeeping staff assignments while monitoring productivity and adherence to departmental procedures
• Handle guest concerns related to room conditions and cleanliness, responding promptly and implementing corrective actions to guarantee memorable experiences
• Ensure housekeeping team members are informed daily about priorities, special requests, and personalized service requirements to deliver excellence

Qualifications

Your experience and skills include:

• Proven track record in a housekeeping or hospitality leadership role
• Service-oriented mindset with a genuine commitment to guest satisfaction and operational excellence
• Strong supervisory and team management capabilities with the ability to lead by example
• Proficiency with property management systems such as Opera or similar platforms
• Excellent interpersonal, communication, and problem-solving skills
• Demonstrated ability to manage multiple priorities, maintain attention to detail, and uphold high cleaning and maintenance standards
• Knowledge of housekeeping best practices, safety protocols, and inventory management
• Ability to train, motivate, and develop housekeeping team members effectively