Housekeeping Supervisor

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Housekeeping Supervisor to ensure quality standards in guest room cleaning and assist management with staff hiring and training. The ideal candidate will have at least 1 year of related and supervisory experience. Responsibilities include overseeing daily activities, fostering positive guest relations, and adhering to safety protocols. The role demands excellent guest service skills, professionalism, and the ability to manage a team effectively.

Qualifications

• Minimum of 1 year of related work experience required.
• Experience in a supervisory role preferred.

Responsibilities

• Assist management in hiring, training, and coaching staff.
• Ensure compliance with company policies and safety standards.
• Manage guest service interactions professionally.

Skills

Team management

Guest service

Safety and security compliance

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeping to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, coaching, and motivating employees.
• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; protect company assets; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; develop and maintain positive working relationships; listen and respond to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing <= 55 pounds without assistance and with assistance for greater weights; push and pull a loaded housekeeping cart and other equipment over varying surfaces.
• Reach overhead and below the knees; bend, twist, pull, and stoop; stand, sit, kneel, or walk for extended periods.
• Enter and locate work-related information using computers and/or point of sale systems; read and verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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