Housekeeping

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping - Order Taker for its Dubai location. This role involves managing telephone communications, maintaining high service standards, and ensuring guest satisfaction. Successful candidates will have experience in customer service and housekeeping, coupled with strong communication skills. Hilton values exceptional experiences, making it an attractive workplace for those wishing to progress in the hospitality field. Join a team dedicated to providing memorable guest experiences.

Qualifications

• Previous experience in customer service or administrative support.
• Required housekeeping skills and experience.

Responsibilities

• Answer telephones and manage communication through the system.
• Log all service requests in the computerized Work Order System.
• Ensure vacant rooms are ready for guests by coordinating with supervisors.
• Respond to emergencies and monitor alarm systems.

Skills

Customer service skills

Administrative support

Housekeeping experience

Education

Grade school education

Job description

Overview

Job Description - Housekeeping - Order Taker | Hilton Dubai Palm (HOT0CA39)

Job Description

Work Location

Hilton Dubai Palm, The Palm Island, Dubai

What will I be doing?

As a Housekeeping-Order Taker, you will be responsible for answering all telephones, dispatching via the 2-way communication system, and generating computerized reports to ensure department compliance with service standards.

• Handle team member and guest requests by delegating to appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System, logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Respond to all emergencies, including monitoring the alarm system
• Dispatch and direct proper crafts to locations, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high quality standards
• Remain calm and perform all essential functions during emergency situations
• Maintain control of guest supplies, prepare needed requisitions, and handle lost and found

What are we looking for?

A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Prior customer service/administrative support or housekeeping experience required

It would be advantageous to demonstrate the following capabilities and distinctions:

• Grade school education

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!