Housekeeping Order Taker

Rose Rayhaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Housekeeping Order Taker who is passionate about guest service. The role involves managing communication within the Housekeeping Office, handling records, and maintaining office cleanliness. The ideal candidate should have a diploma in hospitality and previous experience in a similar role. Strong English communication skills and computer literacy are essential. Join us in creating memorable experiences for our guests in a fast-paced, multicultural environment.

Qualifications

• Good command of written and verbal English communication skills.
• Previous experience in a similar role is essential.
• Computer literacy is necessary.

Responsibilities

• Handle all communication in and out of the Housekeeping Office.
• Maintain cleanliness and tidiness of the Housekeeping Office.
• Record incoming calls and ensure messages are followed up.

Skills

Customer Focus

Teamwork

Adaptability

Taking Responsibility

Education

Diploma or vocational training in hospitality

Tools

Opera system

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork