Housekeeping Manager for Conrad Dubai

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium hotel chain is seeking a Housekeeping Manager for Conrad Dubai. In this role, you will oversee all housekeeping operations, ensuring excellent guest satisfaction while managing a large team. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a commitment to delivering high levels of customer service. Responsibilities include budget management, training team members, and continuous improvement of service standards.

Qualifications

• Experience in hotel/leisure/retail sector at a managerial level.
• Track record of managing a large team effectively.
• Competency in budget and cost control management.

Responsibilities

• Oversee housekeeping and laundry operations.
• Evaluate guest satisfaction and implement improvements.
• Manage departmental budgets and schedules.
• Recruit, manage, train, and develop housekeeping team.

Skills

Housekeeping/laundry experience

Managing a large team

High level of commercial awareness

Leadership skills

Customer service commitment

Strong organizational skills

Job description

Job Description - Housekeeping Manager for Conrad Dubai (HOT0C76X)

Job Description

Job Number

HOT0C76X

Work Locations

Conrad Dubai Sheikh Zayed Road PO Box 115143 Dubai 0

A Housekeeping Manager for Conrad Dubai is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

A Housekeeping Manager for Conrad Dubai, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. A Housekeeping Manager for Conrad Dubai will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

A Housekeeping Manager for Conrad Dubai serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Strong organizational, budget management, and problem solving skills
• A passion for delivering exceptional levels of guest service

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!