Housekeeping Manager

DAMAC Hills 2 Hotel; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A luxurious hotel property in Dubai is seeking a passionate Housekeeping Manager to oversee the operations of the Housekeeping Department. You will lead a multicultural team, maintain the highest cleanliness standards for guest rooms and public areas, and ensure total guest satisfaction. The ideal candidate holds a college degree and possesses at least three years of management experience in hospitality, along with proficiency in English and knowledge of hotel management systems. Join us in providing exceptional service and creating memorable guest experiences.

Qualifications

• Minimum three years previous management experience in the Housekeeping Department.
• Ability to maintain high cleanliness standards.
• Strong organizational and administrative computer literacy skills.

Responsibilities

• Maintain all hotel guest rooms and public areas to high cleanliness standards.
• Establish standards for guest satisfaction and team productivity.
• Supervise training of housekeeping team members.

Skills

Fluency in written and spoken English

Knowledge of Micros / Opera

Organizational skills

Education

College / university degree

Job description

Overview

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Housekeeping Manager you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and include key responsibilities such as:

Responsibilities

• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department

Education, Qualifications & Experiences

You should be a college / university degree graduate with at least three years previous management experiences in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros / Opera coupled with administration, organizational computer literacy skills.

Knowledge & Competencies

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations