Housekeeping Intern

JW Marriott; Dubai; On-site; AED 146,000 - 184,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated Housekeeping Supervisor to lead cleanliness and guest satisfaction efforts. The role involves supervising room attendants, ensuring adherence to cleanliness standards, and managing guest inquiries. The ideal candidate has a background in hospitality with strong supervisory skills and a passion for maintaining high service levels. Benefits include competitive salary, opportunities for advancement, and comprehensive training programs.

Benefits

Career opportunities worldwide

World-class training and development

Discounted accommodation at hotels

Medical and life insurance

Qualifications

• Experience in a supervisory role within a hotel setting.
• Strong leadership abilities to manage a diverse team.
• Understanding of hotel operations and cleaning standards.

Responsibilities

• Conduct opening and closing procedures as required.
• Oversee cleanliness of rooms to meet brand standards.
• Supervise room attendants and assist as needed.
• Ensure all V.I.P. guest requests are met promptly.
• Maintain reports on cleaning and room assignments.

Skills

Supervisory skills

Attention to detail

Communication skills

Time management

Education

High School Diploma

Hospitality Management degree

Job description

Welcome to JW Marriott Marquis Hotel Dubai

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award‑winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5‑star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe‑inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness centre before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

Benefits & Opportunities

• Career opportunities worldwide within the Marriott International portfolio.
• Learning opportunities with top professionals in the region.
• Promotion possibilities aligned with training and promotion schedule.
• Competitive salary and excellent benefits, including accommodation, meals on duty, and transportation.
• World‑class training and development, including leadership development.
• Recognition programmes.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food & drink in all our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities (internationally and locally).
• Medical and life insurance.
• Support to ensure you have all the tools you require to complete your day‑to‑day tasks.

Our Expectations From The Role

• Conduct departmental opening and closing procedures according to shift allocation.
• Systematically check all bedrooms (departures, stay‑overs, vacant rooms) to ensure they have been cleaned and serviced to brand standards.
• Supervise the work of the room attendants, provide assistance and take corrective measures for any deviation from hotel standards.
• Regularly hand back ready rooms to reception to ensure no guests are waiting for rooms.
• Inform the office coordinator of any discrepancies (extra departures, extended stays, etc.).
• Ensure any V.I.P. or special requirements are prepared and ready for guests on arrival.
• Carry out the daily briefing and a 15‑minute training with all room attendants and housekeeping associates.
• Coordinate training and orientation of team members; maintain training records and update accordingly.
• Report and follow up on all maintenance requests on a daily basis.
• Ensure occupied rooms are serviced no later than 15:00 hours.
• Enforce the "Do Not Disturb" policy and procedures.
• Conduct correct hand‑over procedure for each shift.
• Assist in inventories and attend or hold training sessions when required.
• Hold team meetings, produce action plans for the Director of Services, and ensure they are followed up.
• Carry out 1:1 meetings and staff appraisals.
• Assist in building and maintaining an efficient staff team, taking an active interest in their welfare, health, safety, training and development.
• Maintain discipline within the department.
• Ensure departmental practices and procedures are implemented and modify as requested.
• Supervise deep cleaning of bedrooms, changing shower curtains, etc.
• Ensure all guest requests are carried out.
• On shift completion, ensure all service rooms are locked, clean, and tidy; corridors and trolleys are tidy and worksheets signed.
• Maintain a smooth working relationship with associates of other departments.
• Ensure room attendants report lost property promptly and record accordingly.
• Be conversant with standard cleaning procedures and correct usage of cleaning chemicals.
• Adhere to health and safety regulations at all times.
• Report maintenance faults or hazards immediately to the office coordinator.
• Report damaged fixtures and fittings that need replacement.
• Maintain equipment, service rooms and store cupboards at required standard.
• Follow correct procedure for storage and recording of lost property.
• Stay updated on current company and departmental policies and procedures.
• Attend statutory training, job training sessions and communication meetings.
• Participate in beneficial training sessions or courses requested by the Director of Services.
• Execute hotel security duties and report suspicious persons or packages immediately to the duty manager.
• Follow health, safety and hygiene regulations.
• Act appropriately in case of fire, demonstrate fire prevention knowledge and ensure staff follows evacuation procedures.
• Maintain a cheerful and polite attitude towards guests and colleagues, using guests’ names when known.
• Investigate and resolve guest complaints to satisfaction, and refer serious complaints to the Director of Services.
• Co‑operate and communicate effectively with associates, supervisors and management to ensure teamwork and high morale.
• Familiarise yourself with departmental service performance & product standards and demonstrate consistent application.
• Possess knowledge of all hotel facilities and be able to answer guest questions quickly, politely and helpfully.
• Follow environmental protection procedures within the hotel and grounds.
• Carry out any other reasonable tasks as requested (e.g., checking public areas).

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties worldwide. We believe our associates come first; happy associates lead to happy guests. Join our global team and pursue your passions in a luxury environment with a focus on holistic well‑being.