Housekeeping Coordinator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hotel in Dubai is seeking a Housekeeping staff member to manage guest requests, maintain housekeeping records, and ensure compliance with safety policies. The position requires excellent communication skills and 2-3 years of relevant experience in the Housekeeping department. This full-time role offers a chance to work in a vibrant hospitality environment.

Qualifications

• Minimum 2-3 years experience in the Housekeeping department.
• Familiarity with Housekeeping/Butler duties.

Responsibilities

• Ensure forwarding and receiving of all information pertaining to Housekeeping.
• Receive, record, and distribute various reports via Opera Property Management System.
• Maintain and update administrative data.
• Handle guest complaints and report to Head Housekeeper.
• Comply with hotel's health and hygiene policies.

Skills

Excellent reading, writing, and oral proficiency in English

Good communication and contact skills

Strong interpersonal skills

Attention to detail

Education

Post-Secondary education in Secretarial skills

Job description

PURPOSE OF POSITION

To provide housekeeping order taking / telephone service to guests and staff

KEY ROLES & RESPONSIBILITIES

• Ensure forwarding and receiving of all information pertaining to Housekeeping
• Receive record and distribute various reports via Opera Property Management System
• Receive record and transmit guest requests accurately
• Input accurate room status into computer daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost property
• Maintain working area in a proper state of cleanliness
• Handle guest complaints delegate immediately & report to Head Housekeeper
• Comply with hotels health safety and hygiene policies
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Has an awareness of all Housekeeping positions including their job functions
• Maintain good relations with Housekeeping staff and other interfacing departments in particular Front Office Engineering and Laundry
• Ensures smooth handover of daily activities to next shift
• Maintaining Lost and Found records.
• Ensuring proper follow up with engg job orders and missing items
• Incharge of updating departmental notice boards

Occupational Health and Safety (OH&S) Responsibilities

• Ensure all OH&S legislation policies and procedures are adhered to
• Be familiar with property safety first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Excellent reading writing and oral proficiency in English
• Familiarity with Housekeeping/Butler duties
• Good communication and contact skills
• Must be well-presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail

Qualifications :

QUALIFICATIONS

• PostSecondary education preferably with professional qualifications in Secretarial skills.

EXPERIENCE

• Minimum 2 - 3 years experience in the Housekeeping department

Additional Information :

Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates

Remote Work :

No

Employment Type :

Full-time