Hotel Receptionist - Arabic Speaker & Guest Concierge

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Receptionist to provide exceptional customer service. The role includes managing guest check-ins/outs, answering queries, and ensuring a smooth reception area. Candidates must have at least one year of experience in hospitality, knowledge of Opera PMS, and proficiency in Arabic. This position offers competitive salary benefits and opportunities for career growth.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Responsibilities

• Greet guests warmly and manage check-in and check-out procedures.
• Provide information about room prices, promotions, and local activities.
• Process payments and manage reservations and cancellations.
• Develop and maintain corporate relationships.
• Promote customer feedback and analyze online ratings.
• Perform general office duties for smooth reception operation.
• Maintain supply stock for reception.
• Communicate effectively with all departments regarding guest requests.
• Ensure guest safety according to procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Flexible and able to work under pressure

Ability to work independently and in a team

Proactive and excellent organizational skills

Exceptional customer service

Education

Minimum of one-year experience as Hotel Receptionist

Knowledge of Opera (PMS)

Arabic Language proficiency

Job description

A leading hotel chain in Dubai is seeking a Hotel Receptionist to provide exceptional customer service. The role includes managing guest check-ins/outs, answering queries, and ensuring a smooth reception area. Candidates must have at least one year of experience in hospitality, knowledge of Opera PMS, and proficiency in Arabic. This position offers competitive salary benefits and opportunities for career growth.