Hotel Phone Concierge

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a full-time position for handling calls and guest requests. The ideal candidate should possess excellent phone etiquette, effective communication skills, and a high school diploma or equivalent. Previous hospitality experience is preferred. Responsibilities include directing calls, providing information about services, and managing communications professionally.

Qualifications

• Previous experience in a similar hospitality or customer service role is preferred.
• Good knowledge of hotel operations and services.
• Proficient in using telephone systems and basic computer applications.

Responsibilities

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, amenities, and local attractions.
• Handle emergency and security calls in accordance with hotel protocols.

Skills

Excellent phone etiquette

Communication skills

Ability to multitask

Fluency in English

Education

High school diploma or equivalent

Job description

A leading hotel chain in Abu Dhabi is seeking a full-time position for handling calls and guest requests. The ideal candidate should possess excellent phone etiquette, effective communication skills, and a high school diploma or equivalent. Previous hospitality experience is preferred. Responsibilities include directing calls, providing information about services, and managing communications professionally.