Hotel Guest Services Phone Operator

Hilton; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Telephone Operator to deliver exceptional customer service and assist guests with inquiries. Responsibilities include managing calls, providing information, and inputting messages while maintaining high standards. Ideal candidates will have prior experience in customer service, strong communication skills, and IT proficiency. This role is essential for ensuring positive guest experiences and supports the hotel's operational excellence.

Qualifications

• Previous experience in a customer-focused industry.
• Good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Additional language ability preferred.

Responsibilities

• Achieve positive outcomes from guest queries effectively.
• Demonstrate a high level of customer service.
• Attend training courses as required.
• Communicate clearly and concisely with callers.
• Input/write messages using proper grammar and spelling.

Skills

Customer service

Communication skills

IT proficiency

Teamwork

Additional language ability

Job description

A leading global hospitality company is seeking a Telephone Operator to deliver exceptional customer service and assist guests with inquiries. Responsibilities include managing calls, providing information, and inputting messages while maintaining high standards. Ideal candidates will have prior experience in customer service, strong communication skills, and IT proficiency. This role is essential for ensuring positive guest experiences and supports the hotel's operational excellence.