Hotel Front Office Leader: Guest Experience & Revenue

AccorHotel; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a dynamic Front Office Manager. This role involves overseeing front office operations, optimizing guest experiences, and leading the front office team. The ideal candidate will have a Bachelor's degree in Hospitality Management, at least 3 years of hotel experience, and strong customer service skills. This full-time position does not offer remote work.

Qualifications

• Minimum of 3 years of experience in managing front office operations in a hotel setting.
• Fluency in English; proficiency in Arabic or other languages is a plus.
• In-depth knowledge of hotel operations and industry best practices.

Responsibilities

• Manage and coordinate all front office operations including reception, concierge, and guest services.
• Ensure the highest standards of customer service and guest satisfaction.
• Optimize front office operations through effective use of technology and systems.

Skills

Leadership skills

Customer service orientation

Problem-solving skills

Organizational skills

Analytical skills

Multitasking abilities

Education

Bachelor's degree in Hospitality Management or related field

Tools

OPERA hotel management software

Microsoft Office Suite

Job description

A leading hotel chain in Dubai is looking for a dynamic Front Office Manager. This role involves overseeing front office operations, optimizing guest experiences, and leading the front office team. The ideal candidate will have a Bachelor's degree in Hospitality Management, at least 3 years of hotel experience, and strong customer service skills. This full-time position does not offer remote work.