Hotel Front Desk Agent | Guest Experience & Check-In

1st-jobs.com; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hotel in Abu Dhabi requires a Front Desk Agent to be the first point of contact for guests. In this role, you will manage reservations, handle guest inquiries, and provide exceptional customer service. Ideal candidates should have a background in hotel management or business administration, along with great communication and organizational skills. Knowledge of hotel reservation systems is a plus. This position offers a vibrant work environment and opportunities for career growth.

Qualifications

• Pleasant personality and amazing organizational skills.
• Proficient in English and other languages preferred.
• Good verbal and written communication skills.

Responsibilities

• Manage room reservations and assign rooms during check-in.
• Conduct background checks on customer credit cards.
• Provide necessary information to guests quickly.
• Coordinate with housekeeping to maintain room standards.

Skills

Communication Skills

Organizational Skills

Customer Service

Education

Degree in Hotel Management or Business Administration

High School diploma

Tools

roomkeyPMS

Cloudbeds

MS Office applications

Job description

A leading hotel in Abu Dhabi requires a Front Desk Agent to be the first point of contact for guests. In this role, you will manage reservations, handle guest inquiries, and provide exceptional customer service. Ideal candidates should have a background in hotel management or business administration, along with great communication and organizational skills. Knowledge of hotel reservation systems is a plus. This position offers a vibrant work environment and opportunities for career growth.