Hotel Duty Manager – Guest Experience & Team Leader

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel organization in Dubai seeks a Duty Manager to enhance guest experiences and oversee hotel operations. The ideal candidate will have at least a Diploma, fluency in English, and 2 years of related experience. Responsibilities include managing guest relations, training staff, and handling emergencies. Join a dynamic team committed to sustainable hospitality while offering competitive salaries and various benefits.

Qualifications

• 2 years’ front desk/guest service leader experience.
• Basic mathematics skills.
• Willingness to work evenings and weekends.

Responsibilities

• Manage guest experiences and hotel operations.
• Train and develop your team to improve performance.
• Be the first point of contact for critical emergency situations.

Skills

Fluent in spoken and written English

Excellent communication skills

Problem-solving skills

Team leadership

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems like Opera

Job description

A leading hotel organization in Dubai seeks a Duty Manager to enhance guest experiences and oversee hotel operations. The ideal candidate will have at least a Diploma, fluency in English, and 2 years of related experience. Responsibilities include managing guest relations, training staff, and handling emergencies. Join a dynamic team committed to sustainable hospitality while offering competitive salaries and various benefits.