Hotel Communications & Guest Services Specialist

RIXOS; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking a candidate for a role focused on customer service, communication, and operational tasks. The ideal candidate should have at least 1 year of experience in the hospitality industry and be proficient in English and Russian, with the ability to understand Arabic. This position offers opportunities for professional development within a well-regarded establishment.

Qualifications

• At least 1 year of experience in the Hospitality / Service Industry preferred.
• Good spoken and written English / Russian.
• Able to read and speak Arabic / Russian.
• Computer Knowledge, including Windows, internet explorer, and word.
• Possess excellent management, planning, decision making, interpersonal, communication and counselling skills.

Responsibilities

• Complete the important tasks outlined on the Officer Shift Checklist.
• Report broadband and telephone equipment defects to the relevant vendors.
• Attend to complaints and enquiries referred to by Communications Assistant.
• Monitor the status of jobs in Guest Request Management system.

Skills

Customer service

Communication

Management

Planning

Problem-solving

Education

Minimum 'O' level education with 5 credits or Diploma

Tools

Property Management System (PMS)

PBX and Voicemail system

Job description

A luxury hotel chain in Ras al-Khaimah is seeking a candidate for a role focused on customer service, communication, and operational tasks. The ideal candidate should have at least 1 year of experience in the hospitality industry and be proficient in English and Russian, with the ability to understand Arabic. This position offers opportunities for professional development within a well-regarded establishment.