Hotel Cleanliness Supervisor - Sheraton The Walk Dubai

Sheraton Hotels & Resorts; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

The Sheraton Dubai Jumeirah Beach Residence is seeking a Non-Management Housekeeping professional to uphold quality standards across rooms and public areas. You will coordinate with Engineering, Front Office, and Laundry to align daily activities and resolve discrepancies.

Responsibilities include supporting hiring, training, scheduling, evaluating staff, and ensuring safety compliance while delivering genuine guest service. High school diploma and 1+ year related experience preferred.

Qualifications

• Education: High school diploma or GED required.
• Related work experience: at least 1 year.
• Supervisory experience: at least 1 year.

Responsibilities

• Inspect guest rooms, public areas, pool, after cleaning to ensure quality standards.
• Assist management in hiring, training, scheduling, evaluating, counseling, and motivating staff.
• Coordinate with Housekeeping, Engineering, Front Office and Laundry to resolve issues.
• Prepare, distribute and communicate changes in room assignments; update status of rooms.
• Follow safety policies, maintain professional appearance; operate computers/POS systems.
• Maintain confidentiality of proprietary information and protect company assets.
• Develop positive working relationships and communicate clearly with guests and colleagues.

Education

High school diploma or GED

Experience: at least 1 year in related work

Supervisory experience: at least 1 year

Job description

Job Description

Additional Information

Job Number 26146380

Job Category Housekeeping & Laundry

Location Jumeirah Beach Residence Bahar 7, Dubai 118555, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualification

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.