Hostess - Grand Club

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company located in Dubai is seeking a dedicated individual to manage food and beverage presentations in the Executive Lounge. Responsibilities include coordinating with team members for cleanliness and guest comfort, upselling services, and handling inquiries. If you have previous guest-facing experience and excellent communication skills, we encourage you to apply. The role offers competitive perks including complimentary meals and accommodations.

Benefits

Complimentary meals

Company-provided transportation

Accommodation arranged by the company

Exclusive discounts at Hyatt outlets

Complimentary stays at Hyatt hotels worldwide

Qualifications

• Previous experience in a guest-facing role.
• Ability to handle guest requests with kindness and professionalism.
• Ability to work split shifts when necessary.

Responsibilities

• Manage food and beverage presentations in the Executive Lounge.
• Coordinate with Housekeeping and F&B teams for cleanliness.
• Perform daily opening and closing procedures as per standards.
• Upsell hotel services and promote World of Hyatt membership.
• Handle guest inquiries and complaints professionally.
• Monitor supplies and maintain inventory accuracy.
• Answer incoming calls promptly and courteously.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Proactive service approach

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Manage food and beverage presentations in the Executive Lounge, ensuring consistent quality, proper display, and timely replenishment.

Coordinate closely with Housekeeping and F&B teams to maintain lounge cleanliness, ambiance, and overall guest comfort.

Perform daily opening and closing procedures in line with hotel standards and operational checklists.

Actively upsell hotel services and promote World of Hyatt membership to enhance guest engagement and revenue opportunities.

Handle guest inquiries, comments, and complaints professionally, ensuring timely follow-up and reporting to the supervisor.

Monitor operating supplies, maintain inventory accuracy, and support cost-control efforts by minimizing wastage.

Answer incoming calls promptly and courteously, providing accurate information and assistance to guests.

At Hyatt, we believe in taking care of our people so they can be their best. As part of our team, you’ll enjoy:

• Complimentary meals prepared by our culinary team.
• Company-provided transportation for your convenience.
• Accommodation arranged by the company.
• Exclusive discounts at Hyatt food & beverage outlets across Dubai.
• Complimentary stays at Hyatt hotels worldwide — explore the world with us!

Qualifications

• Previous experience in a guest-facing role.
• Excellent communication and interpersonal skills are a must.
• A keen eye for detail and a proactive approach to service.
• Ability to handle guest requests with kindness and professionalism.
• Ability to work split shifts when necessary.