Hostess EU Arabic Language

Fairmont Hotels & Resorts; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Fairmont The Palm is seeking a host/hostess to manage guest reservations and deliver exceptional service in our Dubai resort. You will coordinate reservations, assist servers, and maintain knowledge of our menus and promotions to ensure smooth service.

Candidates should have excellent English communication and customer-service experience; hotel experience is not mandatory, with opportunities to grow in a luxury hospitality environment on Palm Jumeirah.

Qualifications

• Excellent communication in English, both written and verbal.
• Previous customer service experience required.
• Hotel experience not mandatory; hostess role welcome to apply.
• Strong interpersonal and organizational skills.

Responsibilities

• Check the reservation system and guest information for the next meal period.
• Notify the supervisor of large group bookings or VIP requests.
• Distribute reservations among servers according to floor plan.
• Answer the phone politely within three rings.
• Know your menus, prices, promotions and offerings.
• Understand server and runner tasks and assist as required.
• Have knowledge about general information around the city.
• Adhere to hotel policies and procedures.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Organizational skills

Interpersonal skills

Problem solving

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Check the reservation system and in-house guest information for the next meal period.


• Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..


• Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.


• All the reservations are allocated as per the floor plan.


• Always answer the phone politely using a friendly tone and being informative.


• The telephone must be answered on a maximum of three rings.


• If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.


• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..


• Understand the Server and runner tasks in the outlet and provide assistance as required.


• Have a fair idea about general information around the city.


• To be aware of all the policies and procedures in the Hotel.


• Other duties as assigned

Qualifications

• Excellent communication skills in English, both written and verbal.


• Previous customer service experience required


• It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply


• Excellent communication and organizational skills


• Strong interpersonal and problem-solving abilities


• High level of energy and professional at all times


• Excellent personal presentation and grooming

Requirements