Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai is seeking a Hostess for their All-Day Dining restaurant. The ideal candidate will have excellent communication skills, a strong background in customer service, and a professional demeanor. Responsibilities include managing reservations, assisting servers, and providing guests with detailed knowledge of menus. This is a full-time permanent position in a prestigious hotel environment.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience is required.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Check the reservation system for meal periods.
• Notify supervisor of large group bookings.
• Distribute reservations among servers.

Skills

Excellent communication skills in English

Customer service experience

Interpersonal skills

Organizational skills

Problem-solving abilities

Job description

Hostess (All-Day-Dining) (EU/Arabic Language)

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai – The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Responsibilities

• Check the reservation system and in‑house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special requests, VIPs, etc.
• Distribute reservations among all servers equally, informing them of all necessary information such as birthdays, anniversaries, “bill not to be taken to the table,” and other unusual requests.
• Allocate all reservations as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• Answer the phone within a maximum of three rings.
• Respond to customer questions accurately, demonstrating thorough knowledge of the product and offerings.
• Maintain complete knowledge of all food and beverage menus: ingredients, preparation, serving style, pricing, promotions, and special events.
• Understand server and runner tasks in the outlet and provide assistance as required.
• Have a fair understanding of general information about the city.
• Be aware of all hotel policies and procedures.
• Perform other duties as assigned.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required.
• It is not mandatory to have hotel experience; a stand‑alone restaurant host role is also welcomed to apply.
• Excellent communication and organizational skills.
• Strong interpersonal and problem‑solving abilities.
• High level of energy and professionalism at all times.
• Excellent personal presentation and grooming.