Hostess

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Abu Dhabi is looking for a Hostess to create a warm and welcoming atmosphere for guests. In this role, you will manage reservations, greet guests upon arrival, and coordinate seating for a pleasant dining experience. The ideal candidate possesses excellent communication skills, organizational abilities, and 1 year of experience in a 4–5-star hotel. A pleasant, professional appearance is also required, along with fluency in both Arabic and English.

Qualifications

• 1 year of experience in a 4–5-star hotel.
• Desirable: Female.
• Previous experience in a Guest Service or Hostess role is an advantage.

Responsibilities

• Create a welcoming first impression for all guests.
• Manage reservations and greet guests upon arrival.
• Coordinate seating to ensure smooth restaurant operations.
• Maintain knowledge of dining room layout, table setups, and restaurant capacity.
• Prepare the hostess stand and ensure it's organized.

Skills

Fluency in Arabic

Fluency in English

Excellent communication skills

Strong organizational skills

Ability to multitask

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatellasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

The Hostess is responsible for creating a warm, welcoming first impression for all guests. She manages reservations, greets guests upon arrival, and coordinates seating to ensure smooth restaurant operations and a pleasant dining experience.

Maintain complete knowledge of:

• Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s
• Scheduled in-house group activities, locations and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant
• Seat Guest accordingly to floor plan / being fair to each F&B Attendant.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotelstandards.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

Qualifications

• 1 year of experience in 4–5-star hotel.
• Desirable: Female, Fluent Arabic and English Speaker.
• Previous experience in a Guest Service or Hostess role is an advantage.
• Excellent communication and interpersonal skills.
• Pleasant, professional appearance and grooming.
• Strong organizational skills and ability to multitask.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.