Host/Hostess - Holiday Inn & Suites Dubai Science Park

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 36,000 - 60,000; Full time

Job summary

Holiday Inn & Suites Dubai Science Park in Dubai is seeking a service oriented Bar Host/Hostess to join their extraordinary team.

Ideally located in Dubai Science Park, this role requires welcoming guests, seating, handling bookings, and maintaining smooth dining flow. 1–2 years in a 4- or 5-star hotel and excellent English are preferred. You will work rotating shifts and contribute to True Hospitality that makes guests feel valued.

Qualifications

• 1–2 years of similar or related experience in a 4- or 5-star hotel.
• Excellent English communication skills and familiarity with hotel systems.
• Amenable to working rotating shifts.

Responsibilities

• Welcome guests in a warm, friendly manner and ascertain dining needs.
• Seat guests, manage seating and monitor restaurant activity for flow.
• Respond to guest inquiries promptly and courteously.
• Perform opening and closing duties as needed.
• Take bookings for the Restaurant via telephone, fax, emails and convert inquiries to bookings.
• Keep bookings and guest requirements updated in the system.
• Coordinate with management on offers and ensure system/website advertising.
• Utilise the system to maximise bookings and build a regular guest database.
• Manage daily administrative tasks and reports.

Skills

Guest service

English communication

Teamwork

Multitasking

Tools

Hotel systems

Job description

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest's stays brighter, helping them create memories that will last a lifetime. Irreversible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn & Suites Dubai Science Park is looking for a service oriented Bar Host/Hostess to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world's leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The Holiday Inn & Suites at Dubai Science Park has 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your day to day

• Welcome guests in a warm and friendly manner, ascertain their dining needs in the Bar.
• Seat guests and manage the seating chart and monitors restaurant activity to determine seating and dining flow.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Perform opening and closing duties, as needed.
• Take bookings for the Restaurant, via telephone, fax, emails and deal promptly with all inquiries relating to the Restaurant, turning inquiries into bookings and handling guest's orders.
• Keep up to date and accurate all enquiries relating bookings and put them in the systems and follow up any guest's requirements and pass it on to the right person.
• Liaise with the restaurant management regarding special offers and ensure the offers are advertised accordingly on the system and website.
• Utilise the systems to its full potential, maximise bookings, create a database of all regular patrons of the restaurant, building a detailed record of guest.
• Managing administrative tasks, reports, for on a daily basis.

What We Need From You

• Ideally, you have at least 1-2 years of similar or relative experience in a 4 or 5 star hotel.
• Excellent English communication skills and well-versed in hotel systems.
• Amenable for working rotating shifts.

How do I deliver this

We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It is what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There is so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What We Offer

We'll reward all your hard work with competitive salary and benefits.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Want to be part of the journey

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irreversible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family. Let's Go Further Together.