Host Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a full-time position focusing on guest relations, reservations, and maintaining a positive dining experience. Responsibilities include managing table assignments, handling reservations, and addressing guest needs promptly. The ideal candidate should possess excellent organizational and communication skills, with a strong commitment to customer satisfaction. The role emphasizes teamwork and requires the ability to maintain high standards of service throughout the shift.

Responsibilities

• Maintain knowledge of dining room layout and procedures.
• Handle restaurant reservations and cancellations per standards.
• Greet and seat guests according to floor plan.
• Ensure cleanliness of tables and equipment.
• Handle guest complaints and ensure satisfaction.

Skills

Guest relations

Telephone etiquette

Conflict resolution

Attention to detail

Organizational skills

Job description

Maintain complete knowledge of:

• Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code
• Restaurant reservation procedures
• Daily house count arrivals departures VIPs
• Scheduled inhouse group activities locations and times
• All department policies / service procedures
• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book preassign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime