Holidays Product Officer

Etihad; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company in Abu Dhabi is seeking a dedicated operational support professional for its Holidays department. This role involves coordinating with partners, managing invoices, and preparing essential reports. Candidates should have a minimum of 4 years in the travel or hospitality sector, strong organizational skills, and proficiency in Microsoft Office tools. Join us to redefine the future of travel experiences.

Qualifications

• Minimum 4 years of experience in travel, tourism, or hospitality.
• Good understanding of financial processes such as invoicing and reconciliation.
• Strong organizational and coordination skills.

Responsibilities

• Support the Holidays Product Manager in operational tasks.
• Coordinate with hotel partners and manage invoices.
• Prepare reports and dashboards for meetings.

Skills

Organizational skills

Attention to detail

Communication skills

Multitasking

Education

Bachelor’s degree in business, Engineering, Economics, or a related field

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

Job description

Synopsis

At Etihad, we are reimagining how travelers discover, design, and book their perfect getaway. Our Holiday Function is driving a new era of travel experiences — one powered by AI, data, and intelligent technology rather than traditional selling and product design. Here, innovation meets inspiration. You will be part of a team that uses insights, creativity, and smart solutions to craft personalized journeys that connect customers to the world in more meaningful ways. If you are passionate about travel and thrive at the intersection of technology and experience design, join us and help redefine the future of holidays with Etihad.

Accountabilities

• Support the Holidays Product Manager in daily operational and administrative tasks related to the Holidays business.
• Coordinate with hotel partners, aggregators, and internal finance teams to manage invoices, payment reconciliations, and supplier queries.
• Assist in tracking product performance, pricing updates, and commercial offers across markets.
• Prepare reports, presentations, and dashboards (PowerPoint, Excel, Power BI) for internal meetings and leadership reviews.
• Maintain and update supplier and product data to ensure accuracy across systems and communication channels.
• Support the implementation of marketing campaigns and product launches in collaboration with Digital and Marketing teams.
• Monitor product performance metrics, customer feedback, and operational issues, flagging any risks or anomalies.
• Assist with contract documentation, rate loading, and administrative follow-up with suppliers.
• Ensure compliance with Etihad Holidays procedures, procurement policies, and financial controls.
• Provide general support to the Holidays team in cross-functional coordination, planning, and day-to-day execution.

Education & Experience

• Minimum 4 years of experience in travel, tourism, or hospitality, preferably in product, operations, or finance support roles.
• Good understanding of basic financial processes such as invoicing, reconciliation, and supplier management.
• Strong organizational and coordination skills, with attention to detail and accuracy.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint; experience with Power BI is a plus.
• Good communication and interpersonal skills to liaise with internal teams and external partners.
• Ability to multitask and work effectively in a fast-paced, cross-functional environment.
• Bachelor’s degree in business, Engineering, Economics, or a related field.