Helix ITSM Workflow Engineer & Process Optimizer

Müller`s Solutions; United Arab Emirates; Remote; AED 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Exciting projects and innovative work environment

Job summary

Müller's Solutions in the United Arab Emirates is seeking a Helix Process & ITSM Analyst / Workflow Engineer to enhance IT service management solutions. This role involves analyzing current workflows in the Helix ITSM platform, designing improved processes, and collaborating with stakeholders. Candidates should have a Bachelor's degree in Computer Science and 3-5 years of relevant experience. Joining Müller’s Solutions offers opportunities for professional growth in an innovative environment, competitive salary, and benefits.

Qualifications

• 3-5 years of experience in IT service management, with Helix or similar platforms.
• Strong understanding of workflow design and optimization techniques.
• Proficient in analyzing business requirements.

Responsibilities

• Analyze current processes within the Helix ITSM platform.
• Design and implement efficient workflows for IT service management.
• Collaborate with stakeholders to gather requirements.

Skills

IT service management

Helix ITSM platform

Workflow design

Process mapping

Technical specifications

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science

Certifications in ITIL or other ITSM methodologies

Job description

Müller's Solutions in the United Arab Emirates is seeking a Helix Process & ITSM Analyst / Workflow Engineer to enhance IT service management solutions. This role involves analyzing current workflows in the Helix ITSM platform, designing improved processes, and collaborating with stakeholders. Candidates should have a Bachelor's degree in Computer Science and 3-5 years of relevant experience. Joining Müller’s Solutions offers opportunities for professional growth in an innovative environment, competitive salary, and benefits.