Healthcare Customer Support Specialist

Rightangled; Business Bay; On-site; AED 50,000 - 65,000; Full time

Job summary

A dynamic online pharmacy in Dubai is seeking a dedicated CS Assistant to provide professional support to customers, manage product inquiries, and handle order processing. The ideal candidate will have strong communication and problem-solving skills, preferably with experience in customer service within the pharmaceutical or healthcare field. Join a team that is passionate about delivering exceptional service and making a positive impact on patient care.

Benefits

Annual discretionary performance bonus

Competitive salary

Employee discounts on healthcare products

Opportunities for personal and professional development

Qualifications

• Experience in customer service, preferably in a pharmaceutical or healthcare environment.
• Native or fluent English speaker with excellent communication skills.
• Ability to maintain a positive and professional attitude toward customers.

Responsibilities

• Provide friendly and professional assistance to customers regarding inquiries and order status.
• Process customer orders and returns, ensuring a smooth experience.
• Resolve customer complaints and maintain a positive customer experience.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Customer service experience

Basic understanding of pharmaceutical products

Job description

A dynamic online pharmacy in Dubai is seeking a dedicated CS Assistant to provide professional support to customers, manage product inquiries, and handle order processing. The ideal candidate will have strong communication and problem-solving skills, preferably with experience in customer service within the pharmaceutical or healthcare field. Join a team that is passionate about delivering exceptional service and making a positive impact on patient care.