Healthcare Customer Experience Leader — Drive Support Excellence

Rightangled; Business Bay; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic online pharmacy in Dubai is seeking a Customer Service Manager to lead their customer service team. You will enhance customer satisfaction and develop policies aimed at improving customer engagement. Ideal candidates will have experience in customer service management, strong leadership skills, and a passion for delivering exceptional customer service. Join a supportive team that is dedicated to making a difference in healthcare.

Benefits

Competitive Salary

Collaborative team culture

Pension scheme

Employee discounts on healthcare products

Professional development opportunities

Qualifications

• Proven experience in a customer service management role, ideally within healthcare or e-commerce.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, mentor, and develop a team of customer service representatives.
• Develop and implement customer service policies and procedures.
• Monitor and evaluate team performance against KPIs.

Skills

Leadership skills

Customer focus

Communication skills

Analytical skills

IT proficiency

Adaptability

Tools

CRM systems

Microsoft Office

Job description

A dynamic online pharmacy in Dubai is seeking a Customer Service Manager to lead their customer service team. You will enhance customer satisfaction and develop policies aimed at improving customer engagement. Ideal candidates will have experience in customer service management, strong leadership skills, and a passion for delivering exceptional customer service. Join a supportive team that is dedicated to making a difference in healthcare.