Healthcare Contact Centre Agent – Patient Support

Mediclinic Group; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi seeks a Contact Centre Executive to assist patients through various communication channels. Responsibilities include answering calls, scheduling appointments, and documenting interactions. Candidates should have at least 1 year of call center experience and possess a high school diploma. Strong communication skills in English and basic Arabic are required. This is a great opportunity to join a progressive organization offering career growth.

Qualifications

• At least 1 year call center experience in a customer service environment.
• Relevant experience in a hospitality or healthcare environment is a plus.

Responsibilities

• Attend to all incoming telephone calls efficiently and professionally.
• Schedule appointments according to set procedures.
• Document all interactions and report complaints timely.
• Conduct outbound calls effectively.
• Transfer calls to appropriate staff as needed.
• Provide information regarding hospitals, departments, and services.

Skills

Basic Arabic language skills

Client service and related management principles

Confidentiality and dealing with sensitive information

Computer skills (MS Office, Outlook, Avaya Aura, Trakcare)

Ability to work accurately and quickly

Effective communication

Medical terminology

Verbal and written communication skills in English

Education

High School Diploma or equivalent (Grade 12)

Relevant Bachelor's degree

Tools

MS Office

Avaya Aura

Trakcare

Avaya/Cisco phones

Job description

A leading healthcare provider in Abu Dhabi seeks a Contact Centre Executive to assist patients through various communication channels. Responsibilities include answering calls, scheduling appointments, and documenting interactions. Candidates should have at least 1 year of call center experience and possess a high school diploma. Strong communication skills in English and basic Arabic are required. This is a great opportunity to join a progressive organization offering career growth.