Healthcare Call Center Leader — Medical Devices

Amina Healthcare; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare organization in the United Arab Emirates is looking for an experienced Call Center Supervisor to oversee operations and manage a team. The ideal candidate will have at least 7 years of experience in call center management and strong leadership skills. Familiarity with call center software and CRM systems is essential. This position offers an opportunity to improve customer service in a dynamic environment.

Qualifications

• Minimum 7 years of experience in call center management.
• Strong leadership and interpersonal skills are essential.
• Ability to handle stressful situations calmly.

Responsibilities

• Oversee call center operations to ensure efficiency.
• Manage team performance and provide training.
• Implement strategies to improve customer service.

Skills

Leadership skills

Interpersonal skills

Stress management

Call center software familiarity

CRM systems knowledge

Education

Bachelor's degree in Business Administration, Communication, or related field

Job description

A healthcare organization in the United Arab Emirates is looking for an experienced Call Center Supervisor to oversee operations and manage a team. The ideal candidate will have at least 7 years of experience in call center management and strong leadership skills. Familiarity with call center software and CRM systems is essential. This position offers an opportunity to improve customer service in a dynamic environment.