Head Waiter - Mass Recruiting

Azadea Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality group in the United Arab Emirates is seeking a Head Waiter to ensure exceptional customer service in a fast-paced environment. Key responsibilities include managing food and beverage service, supervising staff, and handling customer inquiries or complaints. The ideal candidate will have at least 3 years of experience in the food and beverage industry, including 1 year in a supervisory role. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 3 years of experience in F&B operations, including 1 year in a similar role.
• Strong knowledge of food/beverage preparation and service.
• Ability to handle customer complaints effectively.

Responsibilities

• Present food/beverage recommendations and take orders.
• Supervise food/beverage service to ensure quality standards.
• Handle customer bill payments and escalation of complaints.

Skills

Customer service excellence

Food and beverage knowledge

Supervisory skills

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description - Head Waiter - Mass Recruiting (BAK000019)

Job Number

BAK000019

Description

• Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly
• Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service
• Take charge of customers’ bill payments and complaints and escape complex issues to the Supervisor
• Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager
• Participate in achieving set targets for the brand shop
• Participate in the restaurant’s opening / closing duties, including counting / recording tips whille ensuring the respect of the norms and internal standards
• Prepare and send the daily order to the storekeeper to refill the needed items
• Conduct, upon need, briefings for the assigned team members

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• Minimum 3 years of experience in F&B operations / Café , out of which 1 year in a similar role