Head Waiter — Lead Service & Guest Experience

Cipriani; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Cipriani Dubai is seeking an experienced lead waiter to supervise our waiting staff during service, ensuring every guest receives impeccable attention and service standards are consistently met. You will take and serve food and beverage orders professionally, and expand product knowledge to provide informed recommendations.

You will anticipate guest needs, resolve service issues promptly, handle complaints when required, and uphold attendance, uniform, and hygiene standards.

Responsibilities

• Lead and supervise waiting staff during service
• Ensure service standards and guest requirements are consistently met
• Take and serve food and beverage orders professionally
• Maintain strong knowledge of menu items and provide recommendations
• Anticipate guest needs and resolve service issues promptly
• Handle guest complaints and elevate when required
• Ensure compliance with attendance, uniform, and hygiene standards
• Manage time effectively and support team productivity

Job description

Cipriani Dubai is seeking an experienced lead waiter to supervise our waiting staff during service, ensuring every guest receives impeccable attention and service standards are consistently met. You will take and serve food and beverage orders professionally, and expand product knowledge to provide informed recommendations.

You will anticipate guest needs, resolve service issues promptly, handle complaints when required, and uphold attendance, uniform, and hygiene standards.