Head Waiter

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Head Waiter to provide excellent customer service by presenting food and beverage recommendations, supervising team activities, and ensuring compliance with standards. Candidates should have a technical degree in Food and Beverage or Hospitality Management, at least three years of relevant experience, and strong English language skills. This role offers opportunities for professional growth in an active dining environment.

Qualifications

• Minimum 3 years of experience in F&B operations / Café, with at least 1 year in a similar role.

Responsibilities

• Present customers with food/beverage recommendations and take their orders.
• Supervise and serve food according to the brand’s standards.
• Handle customers’ bill payments and complaints.

Skills

Fluency in English

Communication Skills

Customer Focus

Teamwork

Driving and Achieving results

Initiative

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description - Head Waiter (HEA000034)

Job Number: HEA000034

Responsibilities

• Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly
• Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service
• Take charge of customers’ bill payments and complaints and elaborate complex issues to the Supervisor
• Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager
• Participate in achieving set targets for the brand shop
• Participate in the restaurant’s opening / closing duties, including counting / recording tips while ensuring the respect of the norms and internal standards
• Prepare and send the daily order to the storekeeper to refill the needed items
• Conduct, upon need, briefings for the assigned team members

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• Minimum 3 years of experience in F&B operations / Café, out of which 1 year in a similar role
• Fluency in English
• Commercial Understanding: level 1
• Communication Skills: level 2
• Customer Focus: level 1
• Driving and Achieving results: level 2
• Initiative: level 2
• Teamwork: level 2

Primary Location

United Arab Emirates-UAE, Dubai, Deira City Center