Head Therapist - Waldorf Astoria Ras Al Khaimah

Hilton; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading global hospitality company is seeking a Head Therapist for the Waldorf Astoria Ras Al Khaimah. This role involves managing a team, ensuring exceptional guest experiences, and maintaining compliance with hygiene and safety regulations. Candidates should have experience in high-end hotel settings, relevant qualifications, and excellent customer service skills. This position offers a full-time schedule in a luxurious environment focused on delivering quality and excellence.

Qualifications

• Experience in managing treatments and spa operations.
• Strong knowledge of hygiene standards and health safety regulations.
• Leadership skills to coach and mentor therapists.

Responsibilities

• Manage and carry out procedures that comply with legislation and company standards.
• Interact effectively with leisure members and guests.
• Support training and skills assessment of therapists.
• Monitor stock levels and ensure treatment room cleanliness.

Skills

Experience in a similar role in a luxury or 5-star Hotel

Excellent communication skills

Positive attitude

Committed to delivering a high level of customer service

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Education

Relevant qualifications for the role

Job description

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback.

What will I be doing?

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including booking payments and consultation cards
• Interact and communicate effectively with leisure members, team members, guests and management team
• Ensure team works to meet department revenue and guest satisfaction targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long‑term improvements in products and services
• Comply with hotel security, fire and health and safety regulations
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality.
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards.
• Monitor stock levels of professional products, consumables, and equipment, and report needs.
• Strong knowledge of treatments, spa operations and hygiene standards.
• Leadership skills with the ability to coach and mentor therapists.
• Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards.

What are we looking for?

• Experience in a similar role in a luxury or 5-star Hotel
• Relevant qualifications for the role
• Positive attitude
• Excellent communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications and experience in the UAE.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Ras Al Khaimah

Schedule

Full‑time

Brand

Waldorf Astoria Hotels & Resorts

Job

Spa, Golf, and Recreation