Head Therapist - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Head Therapist for its Waldorf Astoria Ras Al Khaimah. This role involves managing the spa team, ensuring compliance with treatments and health standards, and delivering excellent customer service. The ideal candidate has experience in a luxury hotel environment and relevant qualifications. Join a team dedicated to exceptional hospitality experiences.

Qualifications

• Experience in a luxury or 5-star hotel is required.
• Must have strong knowledge of treatments and spa operations.
• Ability to work independently or in teams.

Responsibilities

• Manage spa team and deliver treatments.
• Ensure compliance with health and safety standards.
• Maintain treatment room cleanliness and hygiene.

Skills

Leadership skills

Customer service commitment

Flexibility

Education

Relevant qualifications

Job description

Job Description

Head Therapist - Waldorf Astoria Ras Al Khaimah (HOT0BZFB)

Work Locations: Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah, 99999.

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. You will also be required to achieve revenue targets and manage customer feedback.

What will I be doing?

You will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards.
• Ensure client experience is proficient including booking payments consultation cards.
• Interact and communicate effectively with leisure members, team members, guests and management team.
• Ensure the team works to meet department revenue and guest satisfaction targets and ensure that sales are recorded accurately.
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long‑term improvements in products and services.
• Comply with hotel security fire and health and safety regulations.
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality.
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards.
• Monitor stock levels of professional products, consumables, and equipment, and report needs.

Strong knowledge of treatments, spa operations, and hygiene standards. Leadership skills with the ability to coach and mentor therapists. Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards.

What are we looking for?

• Experience in a similar role in a luxury or 5-star hotel.
• Relevant qualifications for the role.
• Committed to delivering a high level of customer service.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

It would be advantageous to demonstrate the following capabilities and distinctions:

• Relevant qualifications and experience in the UAE.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid-price hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!