Head Spa Therapist

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a service-oriented professional to provide exceptional guest experiences in a spa setting. Responsibilities include advising on services, managing schedules, and promoting wellness products. Ideal candidates should have 2+ years in customer service, strong communication skills, and a high school diploma. This role emphasizes teamwork and adhering to company standards while fostering a positive workplace atmosphere.

Qualifications

• 2+ years of related work experience in hospitality or customer service.
• Ability to maintain a professional appearance and adhere to company standards.
• Strong interpersonal skills to foster positive working relationships.

Responsibilities

• Advise employees on property policies and guest needs.
• Promote spa services and manage scheduling.
• Ensure quality standards and assist management as required.

Skills

Guest service

Problem resolution

Communication

Coaching

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Advise employees on general property information in-house groups policy changes or other pertinent information. Answer questions about available services general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products supplies or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

Assist management in hiring training scheduling and motivating and coaching employees; serve as a role model. Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.