Head of Supply Chain

Rituals (B Corp™); Dubai; On-site; AED 900,000 - 1,300,000; Full time

Job summary

Rituals seeks a Head of Supply Chain to lead regional planning across GCC, transforming data into strategic actions and ensuring product availability that drives sales and profitability in the Middle East.

You will oversee Merchandise Planning, Demand Planning, Procurement and Inventory Management, collaborating with Retail, Merchandising, Marketing, Finance, Regulatory and European teams to shape commercial performance. 10+ years in supply chain planning preferred.

Qualifications

• 10+ years of experience in Supply Chain Planning, Merchandise Planning, Demand Planning or Commercial Planning within international retail or consumer goods.
• Proven experience managing planning activities across multiple Middle East markets.
• Strong expertise in forecasting, inventory optimization, merchandise planning and Open‑to‑Buy management.
• Excellent commercial acumen with ability to analyze category, product and market performance and translate insights into actions.
• Advanced analytical skills with experience developing executive reporting, dashboards and business performance reviews.
• Strong understanding of product lifecycle management, assortment planning and inventory productivity.
• Experience with ERP and planning systems along with advanced Excel and BI tools.
• Outstanding stakeholder management and influencing skills to partner across regional and global teams.
• Demonstrated ability to lead transformation, improve planning processes and build scalable capabilities.
• Strategic, entrepreneurial mindset with a passion for continuous improvement and business performance.

Responsibilities

• Lead regional merchandise planning and demand planning strategy across all GCC markets.
• Partner with Merchandising, Retail and Finance to optimize category, collection and SKU performance.
• Deliver meaningful commercial insights supporting assortment decisions, launches, promotions and pricing.
• Develop executive dashboards and business reporting for MD and Leadership Team.
• Translate trends into recommendations to improve sales, profitability and inventory productivity.
• Identify opportunities and risks through data analysis and recommend proactive actions.
• Own the regional forecasting process with high forecast accuracy across channels and markets.
• Lead monthly demand review and align forecast with Commercial, Retail and Marketing.
• Drive continuous improvement of forecasting methodologies using historical trends and lifecycles.
• Monitor forecast accuracy and bias; implement initiatives to improve planning performance.
• Develop inventory strategies maximizing availability while optimizing working capital.
• Balance service levels, inventory investment and commercial objectives.
• Manage replenishment from European distribution centers into the Middle East.
• Monitor stock, weeks of cover, ageing inventory and replenishment across GCC markets.
• Lead initiatives to minimize obsolete inventory and maximize sell-through while protecting gross margin.
• Own the regional planning and performance reporting framework.
• Produce regular executive reports on category performance, inventory health, forecast accuracy and KPIs.
• Provide strategic insights to support investments, assortment optimization and growth.
• Build partnerships with European Supply Chain teams for product availability and launches.
• Collaborate with Merchandising, Retail, Finance, Regulatory, Marketing and Tech to align priorities.
• Support strategic reviews with robust analysis and recommendations.
• Drive evolution of planning processes, systems and reporting capabilities.
• Identify opportunities to automate reporting and improve efficiency.
• Champion a data-driven planning culture across the organization.
• Lead continuous improvement to enhance forecast accuracy, inventory productivity and decision-making.

Skills

Analytical thinking

Business partnering

Forecasting

Strategic thinking

Leadership

Stakeholder management

Education

Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Economics or related field

Tools

ERP systems

Excel

BI tools

Job description

Rituals is entering a new phase in the Middle East. Starting in 2026, we are transitioning from a franchise model to a new Joint Venture. This strategic step strengthens our long‑term commitment and enables us to further build our omnichannel brand with a strong local presence.

As Head of Supply Chain, you will lead the regional planning organization, ensuring our products are available at the right time, in the right quantities and in the right markets. More importantly, you will transform data into commercial insight, enabling better business decisions that drive sales, profitability and sustainable growth.

Reporting to the Managing Director, you will lead Merchandise Planning, Demand Planning, Procurement and Inventory Management while partnering closely with Retail, Merchandising, Marketing, Finance, Regulatory and our European Supply Chain teams. You will play a pivotal role in shaping the commercial performance of the business by translating complex data into actionable strategies.

Your Role

Commercial Planning & Business Performance

• Lead the regional merchandise planning and demand planning strategy across all GCC markets.
• Partner with Merchandising, Retail and Finance to optimize category, collection and SKU performance.
• Deliver meaningful commercial insights that support assortment decisions, new product launches, promotional activities and pricing strategies.
• Develop executive dashboards and business reporting for the Managing Director and Leadership Team.
• Translate business trends into clear recommendations that improve sales, profitability and inventory productivity.
• Identify commercial opportunities and risks through data analysis and recommend proactive actions.

Demand Planning & Forecasting

• Own the regional forecasting process, ensuring high forecast accuracy across all channels and markets.
• Lead monthly demand review and forecast alignment with Commercial, Retail and Marketing teams.
• Drive continuous improvement of forecasting methodologies using historical trends, commercial intelligence and product lifecycle analysis.
• Monitor forecast accuracy and bias while implementing initiatives to improve planning performance.

Inventory & Supply Planning

• Develop inventory strategies that maximize product availability while optimizing working capital.
• Ensure the right balance between customer service levels, inventory investment and commercial objectives.
• Manage replenishment planning from European distribution centres into the Middle East.
• Monitor stock availability, weeks of cover, ageing inventory and replenishment performance across all GCC markets.
• Lead initiatives to minimize obsolete inventory and maximize sell‑through while protecting gross margin.

Business Analytics & Reporting

• Own the regional planning and performance reporting framework.
• Produce regular executive reports on category performance, inventory health, forecast accuracy, stock productivity and commercial KPIs.
• Provide strategic insights to support investment decisions, assortment optimization and business growth.

Cross‑Functional Leadership

• Build strong partnerships with European Supply Chain teams to ensure effective product availability and successful product launches.
• Collaborate closely with Merchandising, Retail, Finance, Regulatory, Marketing and Business Technology to align planning priorities.
• Support strategic business reviews through robust analysis and recommendations.
• Drive the evolution of planning processes, systems and reporting capabilities.
• Identify opportunities to automate reporting and improve planning efficiency.
• Champion a data‑driven planning culture across the organization.
• Lead continuous improvement initiatives that enhance forecast accuracy, inventory productivity and commercial decision‑making.

Leadership

• Build, develop and inspire a high‑performing Supply Chain Planning team.
• Foster a collaborative, accountable and commercially focused culture.
• Coach team members to strengthen analytical capability, business partnering and strategic thinking.
• Demonstrate resilience, curiosity and ownership in a fast‑paced and evolving environment.

What You’ll Bring

High on energy, low on ego and with a lot of humor. You enjoy building businesses, solving complex commercial challenges and using data to drive better decisions. You combine analytical excellence with strong business acumen and naturally build partnerships across functions.

On top of that:

• 10+ years of experience in Supply Chain Planning, Merchandise Planning, Demand Planning or Commercial Planning within an international retail or consumer goods environment.
• Proven experience managing planning activities across multiple Middle East markets.
• Strong expertise in forecasting, inventory optimization, merchandise planning and Open‑to‑Buy management.
• Excellent commercial acumen with the ability to analyse category, product and market performance and translate insights into business actions.
• Advanced analytical skills with experience developing executive reporting, dashboards and business performance reviews.
• Strong understanding of product lifecycle management, assortment planning and inventory productivity.
• Experience working with ERP and planning systems together with advanced Excel and business intelligence tools.
• Outstanding stakeholder management and influencing skills with the ability to partner effectively across regional and global teams.
• Demonstrated ability to lead transformation, improve planning processes and build scalable capabilities.
• A strategic, entrepreneurial mindset with a passion for continuous improvement and business performance.
• Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Economics or a related field.

Why Join Us?

Because you want to build something that matters. This is a unique opportunity to shape the future Supply Chain Planning function of Rituals Middle East as we embark on an exciting new chapter.

You’ll work with passionate, entrepreneurial colleagues, influence key business decisions and help build one of the region’s most inspiring premium retail brands.

We’re not here to sell you beauty; we are here to make you feel good.